Customer Success

| Greater NYC Area

REZI is a diverse and rapidly growing company with the mission of revolutionizing the rental experience. Renting has always been an expensive and inconvenient process for Tenants, as well as, time-consuming and uncertain for Landlords. Technology companies hadn’t moved the needle in solving these key problems – until REZI.

REZI’s disruptive technology has transformed the way Tenants and Landlords rent apartments. Founded in 2016, REZI was selected to join the prestigious Silicon Valley based Y-Combinator in early 2017. Since then, REZI has been backed by some of the most prominent venture capital institutions in the country, igniting the conversation around Renting Better and has been recognized by national publications such as The Real Deal, Crain’s, TechCrunch, Inman and The New York Times.

REZI Company Values

As a company, we ask all members of the REZI team to embrace our 5 Values:

  • Be a Craftsperson. Be aspirational. Go beyond the minimum requirements of any task and attempt to do your best work – always
  • Be an Owner. Anticipate the unexpected. Take risks. Own your results, not your intentions. Be accountable for any outcome and use wins and losses as opportunities for growth 
  • Be Raw. Be radically honest. Be open. Over communicate. Be completely transparent and empathetic to others’ points of view
  • Disagree, But Commit. Debate vigorously, but without ego. Once a path is chosen, commit to making the effort successful. Win as a team, not as an individual
  • Solve THE Problem. Go beyond the surface. Understand the root cause of any problem and start there. Be comprehensive in your solutions. Don’t treat, cure

Tenant Success 

The Tenant Success team’s main responsibilities are to ensure every client has an exceptional apartment rental experience, assist clients through the online REZI application process, review application qualifications, and oversee communications between Property Manager and Tenant to ensure timely support for unit issues. As a Tenant Success Application Associate, you’ll play a critical role in driving business growth while expanding REZI’s mission of transforming the real estate industry. You’ll have the opportunity to learn about every part of our business as you’ll be working cross functionally with the Real Estate, Product, Engineering and Finance teams to enhance the client experience.

Success in this role is heavily influenced by accurately processing applications, meeting KPI goals, empathy based problem solving and customer satisfaction. Candidates who apply should be detail oriented, highly organized, friendly, and enthusiastic in their approach to dealing with clients and tenants. Weekend availability is required.

Responsibilities

  • Analyze applicant information and supporting documentation provided by prospective renters efficiently and accurately in accordance with our policies and procedures to approve or deny lease applications
  • Communicate with prospective renters, their employers and any other involved parties to obtain necessary documentation for verification of application information
  • Understand and explain all current REZI concessions and promotions to entice applicants to lease through REZI
  • Proactively follow up on all leasing applications and monitor turnaround time to meet target KPI goals
  • Generate leads list for the Call Center and manage outreach efforts
  • Assist the Concierge team by answering questions, escalating issues on the field, managing appointments, and booking car services

Requirements

  • 1+ year of experience in an application processing role: Loan Mortgage Processor, Leasing Administrator or Admissions Specialist
  • 1+ year of experience in a client facing role: Retail, Customer Service, Account Management or Call Center
  • Experience handling confidential information
  • Proven ability to work under pressure and handle difficult situations
  • Excellent problem-solving skills, ability to think beyond the surface issue and solve THE underlying problem
  • Excellent verbal and written communication skills; genuinely take pleasure in interacting with people in clear concise manner
  • Tech Savvy - high comfort level with technology, this role requires walking clients through our website, application, and tenant interface

Bonus

  • Experience working with CRM tools or Support ticketing software.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • Twitter BootstrapLibraries
    • MemcachedDatabases
    • MySQLDatabases
    • FigmaDesign
    • JIRAManagement
    • AirtableManagement
    • SalesforceCRM

Location

Our office is located in the historic Standard Oil Building in the financial district.

An Insider's view of REZI

What are some social events your company does?

Friday happy hours where we reward ourselves for a job well done that week, and get to know each other on a personal level.

Neeru

Project Manager

What projects are you most excited about?

We're currently working with vendors to select amenities to elevate our rental experience beyond what you'd normally expect from typical landlords in the city. It's exciting to see how creative we can be.

Jenn

Director of Tenant Success

What makes someone successful on your team?

To be successful at REZI requires being assertive and driven. This is a small team of passionate people with strong ideas. We encourage healthy debate, as well as committing to a final solution.

Jean Francois

West Coast Director - Acquisitions

What is your vision for the company?

At Rezi, we want to lower barriers and make renting an easier process that's accessible to more people. Renting an apartment should be in everyone's reach.

Keenan

CEO and Founder

What unique initiatives do you have that encourage innovation?

One of the more exciting challenges here is building a transparent, seamless, and fair application process that's open to all.

Seva

Chief Officer of Research & Analytics

What are REZI Perks + Benefits

REZI Benefits Overview

Health benefits, 401K, parental leave, continuing education package, CitiBike membership, One Medical membership, unlimited PTO, paid holidays, commuter benefits, and equity

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
We are a diverse team, beginning with our founders; at REZI, we view diversity as a competitive differentiator and a strategic imperative
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Rezi employees can contribute up to $2700 annually to their FSA.
Disability Insurance
details shared with candidates
Dental Benefits
details shared with candidates
Vision Benefits
details shared with candidates
Health Insurance Benefits
REZI covers 75% of an employee's individual premium with additional family and domestic partner options. We provide health benefits through Aetna, and there are multiple plans from which to chose.
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide ten weeks of paid leave to either primary or secondary caregiver, inclusive of adoption and fostering
Flexible Work Schedule
occasional work from home
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Unlimited
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
REZI hosts quarterly social outings in addition to occasional team outings.
Happy Hours
Happy hours are hosted Once per week.
Relocation Assistance
Professional Development Benefits
Promote from within
Continuing Education stipend
Our learning reimbursement plan is available for use upon your start date. We believe in continuing education as part of your role success here and encourage it.
Paid industry certifications
Varies by role and need.
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