FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Betfair US, DRAFT, and TVG. FanDuel Group has a presence across 45 states and 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, and Scotland.

We are looking for a Seasonal Customer Support Agent to become part of our team in Orlando or New York for the NFL Fantasy Football season. Where else can you get paid to talk fantasy sports?

As a player on the FanDuel Customer Support team, you will:

• Be part of a collaborative team using email, chat, and phone support to rapidly resolve issues and inquiries, exceed expectations, and deliver outstanding support to our growing community of avid sports fans
• Think creatively and passionately about ways in which we can make every user interaction meaningful and provide the best gaming experience possible
• Use technical ability to master our internal admin systems, review accounts, troubleshoot bugs, and resolve issues
• Help share user insights and trends to all areas of the business including product, marketing, and operations
• Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution
• Get a chance to make sports more exciting for fellow sports fans across the US and Canada

Basic Requirements:

• A desire to keep our customers insanely satisfied
• A quick and creative problem-solving mind
• Ability to learn and adapt to changing software
• Excellent communication skills with an emphasis on writing skills
• Experience chatting with people (retail, teaching, etc)
• Empathy, curiosity, humility and flexibility
• Enthusiasm for varied responsibilities
• Availability to work flexible hours that include nights and weekends
• A love for Fantasy Sports and deep knowledge of sports in general
• Bachelor’s Degree preferred

Major Bonus Points:

• Knowledge of and passion for Daily Fantasy Sports contests
• High touch, online customer support experience
• Experience and proficiency with help desk software (ZenDesk, Oracle, etc.)
• Great attention to detail and highly organized
• Multi-task abilities with a focus on quality of work
• Superior interpersonal skills and emotional intelligence
• Experience and proficiency with payment processors (BrainTree, PayPal, etc.)
• Accounting or loss prevention experience

  Hard work comes with perks:

• A casual, spirited, and challenging work environment
• Fully stocked fridge and kitchen
• Team nights out and social events
• We may have a growing number of people, but we’ve still got a start-up feel
• A chance to have a voice in the company and influence change for a highly passionate user base

If you're smart, competitive, and like to win, why not work at FanDuel? Apply today.

*Applications will not be selected without cover letters, so tell us why you would be a great addition to the team!

FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don't tolerate bias, judgment or harassment. Our focus is on developing employees so that they reach their full potential.