Customer Support Associate

| Greater NYC Area
Send an email containing a link to your linkedIn page, PDF of your resume, and a short paragraph about why you are interested in this role to [email protected] with the subject line that includes your first and last name and the job title.
Apply now

Rhino is charging into the real estate space to unlock over $190 billion in cash security deposits. We are building products, like our affordable insurance policy, to put money back in renters' pockets.

As a Customer Support Associate at Rhino, you’ll join a renowned team that is transforming the future of renting.  You will play a key role in ensuring Rhino’s renter have a positive initial experience and quick resolutions to any potential issues.  

With an abundance of unclaimed opportunities ahead of us, you’ll be at the forefront of a team that grows Rhino’s transformative platform to the market on a massive scale.

In this role you will be:

  • Provide day-to-day support of customers, which includes real-time conversations via telephone, live chat, and email.
  • Resolve issues in a timely way while effectively prioritizing customer needs.
  • Triage tickets to the appropriate internal departments and work with them to resolve the issue.
  • Identify trends in support needs to influence site design, email copy, and product workflow.

In terms of qualifications, we’re ideally seeking:

  • 0-4 years of relevant work experience.
  • Strong social skills. An expert communicator in both small-talk & high-pressure moments.
  • Excellent time-management skills. Takes the lead on projects while juggling other tasks.
  • Must thrive in dynamic environments. Driven to grow and take on new responsibilities.
  • True team player. Open to accepting feedback to ensure the team’s success.
  • Strong attention to detail. organization skills, with an ability to stay focused on assigned tasks.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
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    • PostgreSQLDatabases
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Location

Union Square, New York, NY 10005

An Insider's view of Rhino

What’s the vibe like in the office?

I feel connected to my team members in work and leisure - we get right into work but we also like to joke around. Infectious laughter often fills the gaps throughout the day or during lunch when we eat together. There’s even a chance, especially on Fridays, that the late crew will grab a drink and unwind while finishing up for the day.

Yemi

Software Engineer

How do you collaborate with other teams in the company?

As a remote employee, we have the technology so I can collaborate with Rhino teams in a way that perfectly fits every situation. Meetings can take place with full video conferencing but also face to face if appropriate. Communication stays open, timely and productive thanks to all the ways we stay in touch!

Diane

VP of Legal and Compliance

What does career growth look like on your team?

My career has grown exponentially since starting a year ago. I’m challenged to lead so much of customer success - it would’ve taken years to acquire this much experience somewhere else. I’m growing my career in tandem with a thriving company, and I feel like my best self everyday.

Jenna

Customer Success Manager

What unique initiatives do you have that encourage innovation?

Twice a month we host dinner and drinks in the office for the whole Rhino team. It's been a tradition since the early days when we were just four people. It's a time for everyone to learn about different work streams and also to unwind, which helps strengthen relationships. Innovation comes from a happy and open dialogue where everyone feels heard.

Paraag

CEO & Co-Founder

What are Rhino Perks + Benefits

Rhino Benefits Overview

At Rhino we provide our employees with Medical, Dental, and Vision Benefits. Our health benefit programs include Primary Healthcare, Health Savings Account, Health Advocacy, and Virtual Health. In addition we provide Retirement Planning, Commuter Benefits, Voluntary Short-term/long-term Disability Insurance, and Supplemental Life Insurance.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Health Insurance & Wellness Benefits
Dental Benefits
Our dental plan covers 80% of expenses.
Vision Benefits
The vision benefits plan covers 100% of annual eye exams and $150 for glasses and contact lenses
Health Insurance Benefits
Rhino's health insurance policy covers up to 100% of out of pocket expenses.
Life Insurance
Offered to everyone at Rhino, this insurance policy gives you extra peace of mind, including automatic deductions for easy admin.
Retirement & Stock Options Benefits
401(K)
Easily plan for your retirement by making 401(k) contributions directly from your paycheck and have them reflected in your W-2 for easy admin during tax season.
Company Equity
Rhino offers Incentive Stock Options for employees to purchase company shares at a discounted price.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide generous parental leave.
Flexible Work Schedule
Rhino provides employees with a flexible work schedule that includes flexible start and end times as well as the ability to work remotely.
Remote Work Program
Our remote work program includes work from home, full-time remote for specific positions, and work remotely on occasion as needed.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Rhino provides employees generous paid time off.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Rhino offers pre-tax commuter benefits for all employees which include parking and MTA Subway benefits.
Company Outings
Rhino hosts company outings monthly.
Stocked Kitchen
Rhino offers unlimited tea, coffee, drinks, and snacks.
Some Meals Provided
We provide free lunch 8x a month.
Happy Hours
Happy hours are hosted on occasion.
Fitness Subsidies
We provide a gym membership subsidy to all employees
Professional Development Benefits
Lunch and learns
Rhino hosts lunch and learn meetings.
Cross functional training encouraged
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Send an email containing a link to your linkedIn page, PDF of your resume, and a short paragraph about why you are interested in this role to [email protected] with the subject line that includes your first and last name and the job title.
Apply now
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