Rhino is charging into the real estate space to unlock over $190 billion in cash security deposits. We are building products, like our affordable insurance policy, to put money back in renters' pockets.

As a Customer Support Associate at Rhino, you’ll join a renowned team that is transforming the future of renting. You will play a key role in ensuring Rhino’s renter have a positive initial experience and quick resolutions to any potential issues.

With an abundance of unclaimed opportunities ahead of us, you’ll be at the forefront of a team that grows Rhino’s transformative platform to the market on a massive scale.

In this role you will be:

• Provide day-to-day support of customers, which includes real-time conversations via telephone, live chat, and email.
• Resolve issues in a timely way while effectively prioritizing customer needs.
• Triage tickets to the appropriate internal departments and work with them to resolve the issue.
• Identify trends in support needs to influence site design, email copy, and product workflow.

We’re ideally seeking:

• 0-2 years of relevant work experience.
• Strong social skills. An expert communicator in both small-talk & high-pressure moments.
• Excellent time-management skills. Takes the lead on projects while juggling other tasks.
• Must thrive in dynamic environments. Driven to grow and take on new responsibilities.
• True team player. Open to accepting feedback to ensure the team’s success.
• Strong attention to detail, organization skills, with an ability to stay focused on assigned tasks.