About Ceros

Ceros is an experiential platform that empowers the creation of bespoke, immersive digital experiences without code. We’re passionate about helping companies transform their static digital content into engaging experiences. From custom microsites to immersive interactive webpages, you can build it with Ceros. Publish and update live content and instantly embed it into your site or social media platforms such as Pinterest or Snapchat. Join us and be part of the movement to enable everyone to create experiences that matter.

Our customers include some of the world’s leading brands, such as Mashable, Bloomberg, Red Bull, United Airlines, and AIG.

We are well-funded and institutionally-backed by prominent investors including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.

The Role

As a member of Ceros’ Customer Support team, you will be part of a rapidly-growing software startup. You will help clients all around the globe learn to thrive on the Ceros platform via live chat, email and teleconferencing. Your primary focus will be to help customers who have questions about leveraging Ceros with other technologies. Your day to day will include helping customers troubleshoot issues embedding Ceros in their websites, using Ceros’ JavaScript SDK, and helping them get the most of the Ceros Studio.

Responsibilities

• Help customers integrate Ceros with their websites and other technologies.
• Troubleshoot customer’s DNS and web server configuration issues.
• Work with Ceros’ New Business team to help answer prospective customers’ technical questions.
• Identify opportunities for client training and development.
• Become an expert on Ceros and the technologies that our customers use with it. You will need to stay up to date on new features and trends.

• Work closely with the Ceros Engineering team to identify and document issues that need to be addressed at a product level.
• Perform other operational and administrative support as requested by the business
• From time to time act as front-line triage for incoming support requests

Skills & Requirements

• Ability to think on your feet and find fast or lateral solutions to technical issues
• Experience writing and debugging HTML, CSS, and JavaScript
• Experience setting up and maintaining a website using WordPress or a similar CMS/blogging platform.
• Experience implementing Google Analytics or similar analytics platforms
• Experience optimizing content for search engines (SEO) and marketing campaigns. 
• Must be a self-starter with a strong sense of accountability.
• Excellent communication, typing, and grammar skills
• Experience working in common design programs such as InDesign and PhotoShop.
• Experience working with cloud-based design tools a plus
• Experience working in Ceros even better!
• Relentless passion and contagious enthusiasm

Some additional key things to know

• This is a remote role
• We want you to start ASAP
• This is a full-time position

Benefits

• Competitive Salary
• Stock options
• Premium health insurance
• 401K match
• Paid parental leave
• Unlimited vacation days
• Wellness Fridays (Half Day Fridays)
• Excellent gear (Macbook Air, external monitor, etc.)
• Stipend for the home office set up
• Growth and Learning opportunities within the company
• Virtual experiences in which Cerosians can collaborate, educate, and create social connections with one another

At Ceros, we are deeply committed to the recruitment, retention, and growth of diverse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information.  We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.