Getting together with real people in real life makes powerful things happen. Side hustles become careers, ideas become movements, and chance encounters become lifelong connections. Meetup brings people together to create thriving communities. Show up. Change lives.

Meetup's Customer Experience team is a diverse, creative group that knows every nook and cranny of Meetup, and they use that knowledge to coach and support Meetup organizers around the world. To keep the Meetup ecosystem humming, the team trades emails with hundreds of community members every day: they answer questions, offer advice, hunt down defects, and reinforce Meetup's Community Guidelines. And in their spare time, they'll craft a Tweet, present community highlights to the entire Meetup team, or share product feedback with one of Meetup's Product Managers.

They're a passionate, busy, and ambitious team, and they need the right leader to help them continue to drive for success. Customer Support Managers ensure daily operational success while planning for future growth.

On any given day, you might:

• Assess scheduling needs to ensure adequate coverage
• Create, communicate, and be responsible for developing and executing daily, weekly or monthly operational strategies
• Train the team on product features and create a strategy to ensure we are prepared to support our customers through any questions about product changes
• Present the team's strategic goals to Meetup leadership
• Advise a specialist on a difficult case
• Directly respond to an escalated customer interaction
• Drive the creation and adoption of a new tool
• Lead the daily team standup
• Meet with a direct report to create a development plan, discuss their performance, or review QA

Customer Support Manager might be the role for you if:

• You are an experienced leader with at least 3-5 years of experience leading a team of 10+ to successfully provide support, collect product feedback, and coach customers
• You are extremely detail oriented and savvy in leading a wide variety of projects, some planned and some ad-hoc
• You inspire greatness, lead with vision and purpose, empower your employees and masterfully weave that vision into even the most mundane daily tasks
• You provide enriching developmental leadership to both direct reports and teams, and you have the results to prove it
• You have exceptional training and facilitation skills
• You not only know how to have tough conversations, but you know they're often the best gift you can give someone. You also know that listening is the most important part of that conversation
• You are passionate about embodying and creating a team culture of high expectations and personal accountability
• You are a self-starter who is never content with good enough, and you're always on the lookout for ways to improve efficiency, quality, and scale
• You’re passionate about the voice of the customer and you know how to pull data together to share that voice
• You’re a strong collaborator, partnering sideways and up and down to improve the customer experience
• You not only know how to have tough conversations, but you know they're often the best gift you can give someone. You also know that listening is the most important part of that conversation
• You are highly skilled in setting priorities and managing your time to achieve what’s important
• Plus if you: Are a Meetup Organizer or Member OR Are experienced working with Zendesk

Our team is bold, supportive, and passionate about bringing people together in real life to create community for everyone. We care about moving fast, real-world change, and building diverse, dynamic teams. You in?