As a Customer Support Representative you’ll work with the Customer Success, Product, and R&D teams worldwide to drive event success for our customers. You’ll make customers happy, solve complex problems, and be the force of good to increase the value Bizzabo delivers to their organization.

With Great Power Comes Great Responsibility

And here they are...

Solve Complex Technical Puzzles

• Manage and resolve technical support tickets
• Partner with Customer Success Managers to resolve customer challenges
• Partner with product and R&D teams to resolve tech issues
• Partner with product to reflect customers needs Manage FAQ and document new processes

Innovate & Build a Support Empire

• Bring your creative thinking, strategies, and ideas to advance Bizzabo’s growth
• Attend and present at conferences and events
• Learn from others and develop yourself as a customer service pro
• Be the first to pioneer the implementation frontier

Requirements

• 1+ years experience in a successful customer support role
• Working knowledge of JavaScript, CSS, HTML, and APIs
• Familiarity with HTML, jQuery, CSS, Java, Jira, Zendesk, SalesForce
• Someone who LOVES talking to people
• Great communicator who can easily explain complex issues
• Goal-oriented, motivated, and able to adapt quickly
• High level of organization and a great attention to detail
• Uses a great sense of humor to overcome any obstacle
• Managing and resolving technical support tickets is a breeze for you.