Customer Support Representative at Talkspace

| Greater NYC Area
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Our mission at Talkspace is to make therapy affordable and accessible to everyone. To get there, we need exceptionally talented, bright, and driven people. Help over one million people feel better.

We’re looking for an experienced Customer Support Representative to join our Customer Experience Team. Talkspace's Customer Experience team is a diverse, resourceful, and empathetic group that knows every nook and cranny of Talkspace. They use their expert knowledge to keep things functioning like a well oiled machine. We are looking for an engaging and friendly team player who shares our commitment to customer satisfaction and operations, and who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

Requirements

About this role:

  • Ensure every user interaction with Talkspace leaves our users feeling happier than when they arrived
  • Prompt, empathetic, and helpful responses to user support inquiries
  • Following existing support processes and suggesting new ones where they are missing or lacking
  • Supporting users with web and mobile applications and their overall Talkspace experience
  • Ability to work independently, as this is a remote team, and continue to drive exceptional Customer Experience

Requirements

The ideal candidate is a reliable and friendly team player who shares our commitment to customer satisfaction. We’re looking for:

  • Experience in a medical, tele-health, tele-therapy, medical insurance industries is a major plus.
  • At Least 3+ years of experience in the contact center or @ home support environment servicing customers on the phone, chat and email
  • Familiarity with Zendesk, Salesforce, Kustomer, Talkdesk or other customer ticketing tools
  • Ability to adapt to, learn, and create new processes
  • At ease with ambiguity
  • Experience (or strong interest) in working in a fast-paced, rapidly changing environment
  • Excellent written and verbal communication skills
  • Open to working flexible hours and days (Holidays and Weekends)
  • High School diploma or equivalent
  • Job requirements subject to change

Benefits

Why Talkspace?

Because we are on a mission to make the world a better place. Our focus to help people feel happy starts at Talkspace, where we connect, collaborate, and have fun. Monthly team outings, happy hours, in-house family-style lunches, office snacks, PTO, access to Talkspace products, ping pong table, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • React NativeFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • SketchDesign
    • JIRAManagement

Location

Steps away from Columbus Circle, our office is easy to get to and close to Central Park!

What are Talkspace Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Dependant on the role.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
With options for remote work when needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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