Customer Support Representative

| Greater NYC Area
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Can you handle managing multiple projects, no problem?


We are looking for a Customer Support Representative to join the Bizzabo team! As a Customer Support Representative, you’ll work with Customer Success, Product, and R&D teams worldwide to drive event success for our customers. You’ll make customers happy, solve complex problems, and be the force of good to increase the value Bizzabo delivers to their organization.

This role will require a flexible schedule in order to best support our customers, you will required to work 12-9PM PST. So we are looking for someone who is a self-starter and is comfortable working independently and with flexible hours!

Bizzabo powers immersive in-person, virtual, and hybrid experiences. The Bizzabo Event Experience OS is a data-rich open platform that allows Event Experience Leaders to manage events, engage audiences, activate communities, and deliver powerful business outcomes — all while keeping attendee data private and secure. Bizzabo powers events for world-leading brands, from Fortune 100 enterprise organizations and financial institutions to creative agencies and scaling tech companies. Bizzabo was founded by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and has more than 350 employees in its New York, Tel-Aviv, Kyiv, Montreal, and London offices, as well as 15+ remote locations around the world.


Community Details and Perks:

The Bizzabo Community

At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.

We believe the future of events is all about choice and flexibility, which is why we've adopted a remote-friendly hybrid model for our workforce. We have offices in several major global cities, and we encourage our team to gather in-person without any requirements about how often that happens. Additionally, we have people working from 15+ remote locations around the world.

Perks

  • We offer a comprehensive insurance package at no out of pocket cost to the employee, 401k, Pre-tax commuter benefits, and a generous vacation policy.
  • We are a dog friendly in-person and virtual office!
  • For new employees joining us during this remote work period, we offer a comprehensive virtual onboarding experience with a stipend to get your remote office set up. 
  • We have frequent Bizzabonding activities including bi-weekly sponsored lunches, bi-weekly happy hours, virtual cooking classes, yoga classes, fitness classes, and other virtual bonding activities to keep our Bizzaboers engaged and connected. We welcome all new ideas and encourage each Bizzaboer to participate or lead their own virtual event!
  • Our office is located on 27th and Broadway south of Madison Square Garden. This vibrant neighborhood includes great lunch spots, train accessibility, and views of the Empire State Building.

#LI-MF1


What you'll be doing:

  • Communicate with customers over email, chat, and phone
  • Triage Inbound Support tickets by categorizing them according to predefined requirements
  • Manage and resolve Tier 1 Tickets, escalate Tier 2 tickets to Tier 2 team
  • Become a Bizzabo product expert and provide to customers best practices on product usage
  • Bring your creative thinking, strategies, and ideas to advance Bizzabo’s growth
  • Learn from others and develop yourself as a customer service professional

Who you are:

  • 2-3 years experience in a successful customer support role in a B2B SaaS company
  • Have excellent verbal and written communication skills in English - A MUST
  • Familiar with Zendesk
  • Someone who enjoys talking to people
  • A great communicator who can easily explain complex issues
  • Have a customer-focused attitude and put customers first in all interactions
  • Goal-oriented, motivated, and able to adapt quickly
  • High level of organization and great attention to detail
  • Uses a great sense of humor to overcome any obstacle
  • Managing and resolving support tickets is a breeze for you
  • Basic knowledge of HTML and CSS - A PLUS
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Location

Our office is located in the Flatiron District. Our energetic culture extends beyond the office and into the neighborhood of trendy bars/shops. Bizzabo also has offices in Israel, London, Montreal and Kiev.

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