Codecademy has helped over 45 million people learn to code. Join one of the most exciting technology companies in New York that is changing the way we learn.

Millennials are highly-educated, tech-literate, and mission-driven. Yet seven years after the great recession ended, nearly half of young university grads are underemployed, meaning they aren’t working jobs that require a degree. And the situation has only recently begun to improve. This year US students will graduate with $37,000 in debt, only to accept unpaid internships and part-time jobs.

Meanwhile, software is eating the world, disrupting first media, publishing, and entertainment, and now food, transportation, and travel, creating millions of new technology jobs that companies are eager to fill. By 2020 there will be a shortage of 1 million more tech jobs than computer science grads.

We can be the bridge. We can help this generation gain the skill to fill these jobs and enjoy happier, more fulfilling careers. Join us.

We are looking to hire a Customer Support Specialist to help us provide world-class support for our growing user base.

As a Customer Support Specialist, you would be responsible for delivering extraordinary customer support with empathy and emotional intelligence. You will work cross functionally to understand company-wide changes, and surface them to our learners. You will also analyze incoming queries to help inform product improvements.

Role

• Answer incoming emails via Zendesk with a focus on quality responses and thorough resolutions. Deliver extraordinary results.
• Build relationships between Codecademy and our users through an insightful and passionate approach to customer support work.
• Analyze incoming questions and identify areas for product and process improvements.
• Develop smart, robust, and comprehensive Help Center content.
• Take on other project based work, and work cross-departmentally with the team.
• Exchange information about the Codecademy product, and ensure it is communicated appropriately and relayed to our users.

You will be successful if:

• You have a demonstrated ability succeeding in a customer support department in a fast-paced, growing startup.
• You’re self-motivated, able to work independently, and comfortable collaborating cross functionally on a dynamic team.
• You have excellent interpersonal skills (written and verbal) and feel at ease describing technical concepts to a diverse international audience in an accessible way.
• You’re innovative and constantly looking for ways to improve things.
• You possess a deep passion for problem solving.
• You’ve got natural relationship building skills and a passion for developing customer loyalty.

Requirements:

• 3+ years working in customer support
• BS / BA or equivalent from an accredited university
• Previous experience with Zendesk

Bonus:

• You have programming experience
• You’ve learned a skill on Codecademy in the past

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.