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Customer Support Specialist

| Greater NYC Area

Amplicare is a strong brand, with a fluid history. We started in 2012 with our first flagship product, iMedicare, which is the leading decision-automation platform that intelligently reduces patients' out-of-pocket costs for the top pharmacies across the country. Over 5,000 pharmacies use iMedicare to deliver an unrivaled service to their patients, improve Star Ratings, and increase their Medicare business.

Today, we have grown the Amplicare brand into a more robust and full circle platform of various year-round tools with a SaaS business model that helps pharmacies manage their locations more efficiently which allows them to focus more heavily on patient care.

Our growing SaaS company seeks an experienced, highly motivated Sales Representative who can quickly absorb and retain product knowledge. The successful candidate will have the ability to work well in a fast-paced environment, will love a challenge and will have a working knowledge of the Amplicare core solutions.

We're on an audacious mission to positively impact one billion patients by 2030. All of our solutions empower pharmacies and their patients to make better healthcare choices. If you’re interested in making a positive and meaningful impact in people’s lives, seize the opportunity to be a part of the Amplicare team today. We are uniquely positioned for an explosive growth phase that will occur over the next few years and would love to have you onboard.

The ideal candidate for this role exhibits all of our company's core values: You are a go-getter! Your work is led by your passion! You have demonstrated an ability to take initiative with customer issues! and most importantly, you are a person of integrity!


Responsibilities:

  • Willingness to work some weekends
  • Represent the voice and needs of our customers
  • Basic knowledge of product bug troubleshooting
  • Well-versed in all integrations our products supports
  • Provide helpful insights and answers to customer inbound inquiries
  • Analyze vendor data to help identify and resolve data integration issues
  • Initial troubleshooting of technical software issues using creative problem-solving skills
  • Improve and maintain our customer Help Center to increase efficiency with customer training and education
  • Work collaboratively with the Sales, Product and Customer Support teams to help close the customer feedback loop
  • Stay up-to-date with the industry to be a source of reliable knowledge and education for customers and the company
  • Identify gaps in customer training and potential product improvements based on inbound inquiries - be the voice of the customer!
  • Support several projects that involve customer-facing tasks, including beta-testing for new features/products, feedback calls, and onboarding
  • Contribute to weekly discussions within the team to creatively strategize how to drive engagement and expand revenue opportunities effectively
  • Triage customer issues via phone and chat messaging, seeing all problems through from start to finish, while keeping the customer in the loop and happy


Credentials:

  • Conduct 30+ calls per day
  • Extremely strong attention to detail
  • Healthcare industry experience a plus
  • Strong organizational skills and attention to detail
  • Values growing, learning, and being challenged each day
  • Exhibits empathy and patience, able to empower customers
  • Self-taught learner that can adapt to a fast growing company
  • 1-2 years in a client-facing role and/or SaaS experience a plus
  • Enjoys “getting hands dirty” by digging into complex problems
  • Comfortable speaking with customers and understanding their needs
  • Passionate about improving the healthcare field with innovative technology
  • Genuinely curious and seeks to understand the needs of our customers
  • Strong prioritization and organizational skills - able to work fast and smart
  • Ability to speak out, take initiative, and challenge the status quo, while also being a true team player
  • A relationship builder that possesses strong persuasive, objection handling, and communication skills
  • Enjoys “getting hands dirty” by digging into complex problems. Ability to make 20+ phone calls a day with enthusiasm


Reports To:

  • Head of Customer Success


Benefits:

  • Office Fish
  • Office Rooftop Terrace 
  • Health Insurance (50% Employer Match) 
  • Vision & Dental Insurance (50% Employer Match) 
  • 401K (Dollar for Dollar Employer Match up to 4%) 
  • Gym Reimbursement (up to $60 post-tax/month) 
  • Fun, free company events and activities (e.g. birthdays, sporting events)


Salary:
$42K - $50K

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • FlaskLibraries
    • PeeweeLibraries
    • Ember.jsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AbstractDesign
    • AsanaManagement
    • IntercomCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our company is near major subway lines including LIRR at Madison Square Garden and PATH station. It is 2 blocks from Korea Town.

An Insider's view of Amplicare

What are some social events your company does?

A lot of our socializing is natural and spontaneous, including pick-up basketball, a weekend ski trip, or catching a happy hour. That said, we also have plenty of work-sponsored events, like going sports games, company retreats, holiday parties, birthday lunches, and group painting. And you can always count on a few people hanging out on the roof.

Nick

Product Manager

What makes someone successful on your team?

Successful team members are innovative go-getters who are passion-driven beyond the paycheck. They have integrity and are productive communicators. They consistently produce high volumes at high quality and go above and beyond because it's in their DNA. They are responsible, reliable and are collaborative team members with grit and tenacity.

Regina

Chief Revenue Officer

What is your vision for the company?

We strive to turn pharmacies into healthcare superheroes for their communities by providing technology that empowers them to practice beyond their traditional dispensing roles. With an audacious goal to impact 1 billion patients by 2030, we believe that pharmacies will have one of the most transformative roles in fixing healthcare as we know it.

Matt

Co-Founder and CEO

What's something quirky about your company?

We use Slack for internal communications, and almost everyone has a nickname in Slack. These nicknames are given a lot of thought before they’re implemented (they’re usually not self-implemented). It’s sort of like an initiation - once your slack name has been changed to “pinky”, you know you’re doing something right. -Ashley (aka hashbrown)

Ashley

Head of Customer Success

What are Amplicare Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
50% of premium
Vision Benefits
50% of premium
Health Insurance Benefits
50% of premium. Amplicare also pays for your health costs up to 50% of the deductible.
Wellness Programs
$60/month in gym reimbursements.
Retirement & Stock Options Benefits
401(K) Matching
Amplicare matches dollar for dollar up to 4%
Child Care & Parental Leave Benefits
Remote Work Program
You can work remote 1 day per week. You also have 12 extra days to work remote in a calendar year.
Vacation & Time Off Benefits
Generous PTO
PTO starts at 19 days your first year and has tiered increases for following years.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
We have quarterly events, such as going to sporting events or cookouts on our roof top.
Stocked Kitchen
Some Meals Provided
For company huddles, celebrating new hires, and other events, the company will provide a meal for the team.
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
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