Meeting your future team:

As a Customer Validation Manager, you will be joining the Product Operations team and report to the VP Product Operations. The Product Operations team works at the intersection between Product, Design, Customer Success, and  Engineering. The mission of the team is to be a trusted partner, providing process and information in support of bringing a better experience and more value to our customers faster.

The Customer Validation Manager will be instrumental in nurturing a customer centric approach for validating and improving new products and capabilities before making them generally available to all customers. The Customer Validation Manager will coordinate regular customer validation programs in close collaboration with our Product Marketing, Product Management, Design and Customer Success team. 

Customer Validation Manager's at Collibra are responsible for:

• Collaborate with product leadership to understand the product roadmap and needs for customer validation testing as part of the go-to-market strategy and build the right test scenarios to guarantee a successful launch of the product
• Build a loyal Collibra test community by recruiting different user profiles within our Collibra customer and partner ecosystem
• Define the Collibra customer validation test process to allow our Product team to get early feedback from the right customers (and users) in order to release a successful product or capability that brings immediate value to all our customers
• Be the central point of contact and deliver a great experience for the Collibra users participating during these customer validation tests by maintaining a friendly and helpful demeanor towards the participants at all times
• Ensure successful completion of customer validation tests through effective communication and proactively seeking assistance from other staff members as required to quickly resolve issues and by reporting transparent progress to participants and other key stakeholders

You Have:

• 4+ years relevant technical experience in the world of Software Quality Assurance, Customer Support, Product Management or User research
• Great work ethic with an ability to adjust your schedules and time demands to support a crucial process at Collibra with colleagues, customers and partners around the world.
• High level of written and verbal communication skills. Strong project and time management skills and ability to embrace and lead with change.
• 2+ years of previous experience in running beta test, experience with Centercode or other dedicated beta testing tooling is a strong plus
• Experience with software development life cycle process and tooling (Jira, Aha, Zendesk, Pendo, etc.)
• Experience working on SaaS products

You Are:

• Passionate about delivering the right product and capabilities to end users through collecting targeted feedback on beta versions in order to improve through iteration and bring more value for the get-go to all customers
• Process minded as you know you can’t accelerate at scale without continuously improving processes and supporting tooling
• Familiar with supporting different types of stakeholders, and working with cross-functional teams in a dynamic and global environment
• A strong communicator in English, both written and oral. You’ve applied those skills for technical and business audiences to explain new product capabilities and communicate related test plans, test scenarios and acceptance criteria
• Experienced at identifying, prioritizing, and getting buy-in for solving product issues and improvement request that come out of the beta programs

Measuring Success:

• Within your first month, you will be successfully onboarded in the Product, Design, and Engineering team and you will be more familiar with all Collibra’s Data Intelligence Cloud products like Data Governance, Data Catalog, Data Quality, Data Privacy, and Data Lineage
• Within three months, you will have established and agreed a first version of an end to end customer validation process, supported by a best in class system
• Within your six months, you will have facilitated customer validation programs for at least 3 new products or capabilities in close collaboration with key stakeholders

Benefits at Collibra:

We strive to provide all Collibrians with competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefits programs to support the evolving needs of our changing workforce. The specific offerings will differ slightly by region but our {Be}well benefit programs encompass the following strategic pillars:

• {Be}Healthy: Healthcare for yourself and eligible dependents (inclusive of partners/domestic partners), mental health resources and care, tax-advantaged accounts, income protection, discount programs and more! Additionally, we encourage employees to treat their whole self by offering a bi-monthly calendar of events and programming dedicated to our {Be}well initiatives which focus on wellbeing areas including emotional, professional & social, financial, physical, allyship & belonging and giving back.
• {Be}With Family: We offer multiple types of leave so that you can spend time with loved ones, including parental leave, caregiver leave and our annual family day. These are all complementary to our culture in which we value output over hours!
• {Be}Kind: Collibra For Good, Unconscious Bias & Allyship training, Diversity Equity and Inclusion (DEI) Strategy, Environmental Social Governance (ESG) strategy, racial equity awareness programs and Collibra-led fundraisers.
• {Be}Unplugged: Our paid time off programs include vacation, holidays, sick time and compassionate/bereavement leave. We also offer remote-friendly meditation sessions and cooking lessons – all of which you’re actively encouraged to use!
• {Be}Informed: Competitive compensation, bonus potential, private company equity, merit reviews and promotion cycles, company pension, discounts programs, access to LinkedIn Learning, employee referral program, employee rewards & recognition, development programs and more!
• {Be}Together: Community and belonging with our Employee Resource Groups (ERGs) and personal interest groups, ERG-driven events, speaker series, and celebrations, a dedicated DEI council, the virtual Collibra cafe, trivia, bingo games and much more! 

When in-person (office) life resumes, we look forward to more snacks, catered lunches, team offsites and social events (think holiday gift exchange, fundraising events, happy hours, celebrations and more)!

Equal Opportunity:

At Collibra, we’re proud to be an equal opportunity employer – which ties directly to our core value, “open, direct, and kind.” We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone. 

With this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category.

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