CX Agent

| Greater NYC Area
Hi, we're Brigit! A financial health app for the everyday American. By using cash flow data to automate finances, not only do we help people today, but also empower them to start saving for tomorrow. Brigit analyzes data from billions of individual bank transactions and formulates a deep understanding of each member’s cash-flow mismatches and spending habits. Using that data, we're able to send no-fee predictive advances and help millions of Americans avoid late payment fees, predatory overdraft fees, and interest rates. Our initial product is focused on disrupting the predatory $44 Billion payday loan and overdraft market and our future products will continue to empower and improve the lives of over 100M underserved Americans.

Our CX Team is expanding and we’re looking for a friendly, compassionate, tech-savvy professional to help support and onboard our rapidly growing customer base. You’ll be the voice of Brigit, working to help hard working Americans have a brighter financial future!

You’ll be working closely with our members while also collaborating with our Engineering, Product and Marketing teams. Your work will have a significant impact on the company's bottom line while improving the lives of our users in an immediate and tangible way.

Logistics

  • In order to provide optimal support to our members, this full-time role requires a non-traditional working schedule
  • Must be available to work Th/F/M and Weekends (Saturdays and Sundays) EST
  • Available to work on Holidays

Who You Are

  • Hold at least a High school Degree or equivalent
  • 1 year of experience in customer support, ideally at a consumer mobile product and/or financial services company
  • You are familiar with ZenDesk or similar help desk platforms
  • Comfortable in a fast-paced work environment and thrive in ambiguity
  • Can handle a large volume of email inquires and solving customer questions in a timely manner
  • Efficient and clear communicator to resolve difficult customer issues 
  • Passionate about helping people and providing incredible customer care 
  • Lead with empathy and are a proactive problem solver
  • You have a strong ability to spot trends or problems and creatively find solutions

What You'll Be Doing

  • Provide meaningful care and guiding customers in their journey throughout our product platform
  • Advising customers about our products, subscriptions, billing and resolving any issues along the way
  • Working in a high-volume environment handling customer inquiries via email and live chat
  • Respond to additional questions through other social channels such as Instagram and Twitter
  • Track and analyze user feedback to make informed product recommendations 
  • Partner closely with Engineering & Product teams to provide data driven insights on ways to improve our products 
  • Collaborate with Marketing for new product launches, updates and members programs 
  • Strategize and implement new procedures from scratch to best support our growing customer base 

We're backed by leading VC's, including DCM, Canaan Partners, NYCA, and a number of the world's most influential social impact investors. If autonomy, ownership, and having meaningful input in the company you work for is important to you, come join our growing team!

Our Benefits & Team
-Competitive compensation package with stock options at a high-growth startup
-Day 1 benefit coverage for health, dental, and vision
-401k participation
-Offer competitive paid parental leave policy
-Flexible PTO
-Dog friendly office
-Employee wellness initiatives
-Monthly reimbursements

At Brigit, we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • SpringFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • FIGMADesign
    • ZeplinDesign
    • AbstractDesign
    • AsanaManagement
    • JIRAManagement
    • IterableEmail

Location

Our office is conveniently located in Flatiron, close to Union Square and within walking distance of the L/N/Q/R/W/4/5/6 trains.

An Insider's view of Brigit

What’s the vibe like in the office?

Our office is unique. However, it is not simply the walls of the office that make it so. Every Brigiteer helps construct a fantastic workplace. Whether it be a co-founder taking time to teach us how to make an espresso, or collaborating across teams to add that special touch to our app. We see each other not just as coworkers, but as a family.

Jahmal

Customer Experience Specialist

How do you collaborate with other teams in the company?

You can write anywhere in the office. Walls, desks, windows…..really wherever you come up with an idea, there's always a marker close by to jot your best ideas down. It’s a very collaborative group and we work best when we can express ourselves visually.

Shruti

Growth Strategist

What makes someone successful on your team?

We recognize each other's successes and reward our efforts through encouragement, empowerment, and engagement. Through shared trust and appreciation, we motivate each other to achieve both our individual and team aspirations while maintaining Brigit's mission and core values.

Vicky

Software Engineer

How would you describe the company’s work-life balance?

Everyone at Brigit does a great job of promoting and maintaining a healthy work-life balance. It's important that work doesn't add any more stress to handling personal situations! Everyone has individuality in how they schedule their workload to meet deadlines. Any and all suggestions on how to keep a sustainable balance are considered team-wide.

Jack

Software Engineer

What are Brigit Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Free lunch on Thursday!
Happy Hours
Happy hours are hosted on occasion
Pet Friendly
Brigit's pet policy is dog friendly daily
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
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