ABOUT QUADPAY

At QuadPay, we’re here to simplify, streamline and automate how you pay and save every day by offering fast, fair and seamless payment solutions online and in-store. As a business, we strive to be unlike others in the industry as we continue to help businesses grow by offering a best in class product, driven by the most innovative teams in the industry. 

Recent global changes and advancements have meant relentless product innovation, in the goal to be the next generation of payments.

We’re people, just like you who think purchasing shouldn’t be so inflexible!

We are currently in hyper-growth phase and as such are looking to grow teams in almost every department in the company - come change the industry with us, and love coming to work every day.

We’ve built an amazing culture at QuadPay and in a short space of time (since 2017), our teams are proud to work hard to provide innovative solutions to our valued customers and partners. Our values are in everything we do, and are as diverse and as inclusive as our global workforce. These include but are not limited to: Customer First, Own It, Raise the Bar, Stronger Together and Change the Game!

QuadPay is part of Zip Co (ASX:Z1P).

As our evening and weekend CX Associate, you will be responsible for handling customer care concerns that come in via our social networks, email and phone. This role is fully remote and hours will be Sunday-Thursday or Tuesday-Saturday, from 4PM-12AM EST or 1PM-9PM PST.

The ideal candidate for this position should be creative, self-motivated, highly organized, and have excellent interpersonal skills. Prior experience working as part of a CX team is required with at least two years’ Customer Service experience are a must.

The ability to work both collaboratively and independently on projects, strong verbal and written communication skills, and basic typing, phone and computer skills are essential to this role.

What You'll Do:

• Respond to customer questions, concerns, and general inquiries on Facebook, Twitter, and Instagram DMs/posts and keep records of customer interactions. 
• Manage and respond to App store reviews and online consumer opinion sites.
• Research and resolve complaints from the root and ensure product, engineering and outsourced teams are all in the loop.
• Assist with crisis management, reviews, and negative news communications using a defined corporate voice.
• Build strong customer relationships through social media interaction to ensure customer satisfaction and provide professional customer support.
• Stay up-to-date on the latest digital and social trends.
• Collaborate in cross-functional teams.
• Analyze and be able to spot trends on the fly and bubble them up to key stakeholders.

You Should Have:

• 2+ years of experience in a fast-growth environment.
• Proven track record in an independent working environment.
• Ability to manage small projects pertaining to customer experience such as working from lists or spreadsheets to resolve customer issues to the highest level of satisfaction.
• Previous experience working with off-shore partners in a support role.
• Experience with Zendesk, G-suite, Intercom and all social platforms.
• Bonus points for payments experience and working with Sift and Stripe.

Technology is changing the way people interact with the world and we’re bringing that revolution to the way people shop and transact. We allow shoppers to buy anywhere, at anytime - and pay in 4 interest-free, automatic installments over 6 weeks. You get the product right away and QuadPay will pay the merchant upfront. 

We're looking for someone who can join our high-functioning team of passionate support professionals and we value a range of diverse backgrounds, experiences, and ideas. We pride ourselves on diversity and creating an inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.

We're growing very quickly and always looking for talented people to join our team and help transform the way consumers shop and pay!