CX Lead at Kangaroo

| Greater NYC Area
Sorry, this job was removed at 12:10 p.m. (EST) on Tuesday, January 21, 2020
Find out who's hiring in NYC.
See all Operations jobs in NYC
send resume and a brief note about yourself to [email protected]
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Who You Are:

A charismatic and insightful genuine people person. Your goal is to dig into the end to end experiences our users have with Kangaroo and guide our customer service team to improve that journey. You have the adaptability, self-management and teamwork skills to thrive in a startup environment.

Who We Are:

Kangaroo is disrupting the dinosaur-era home security industry by designing security for all. Our products and plans are revolutionarily affordable, easy to use and flexible. We work out of a fun, friendly and casual office near NYC’s Union Square.

What You'll Be Doing:

  • Managing our customer service team in the Philippines.

  • Working with teams across Kangaroo in order to gain a deep understanding of how the work their team does, affects the customer experience.

  • Driving a cultural shift and new way of thinking across the organization, to create a laser focus on creating world class experiences for all Kangaroo customers

  • Working to align customer experience needs and business critical issues across the company

  • Listen to customers needs and feature requests, dissect and understand them, and advocate for the customer as you articulate their requests across Kangaroo.

  • Use insights software, data & financial analytics, and customer interaction reviews to help guide the customer journeys you’ll build.


  • Superb communication skills, both written and verbal.

  • A deep passion for the customer experience

  • Strong organizational skills, with the ability to manage multiple business projects simultaneously

  • Collaboration and partnership skills

  • Experience and passion leading and developing direct reports

  • A proven track record in customer journey mapping and analytical research

  • Bachelor’s degree and 5 years of direct experience

  • A thorough understanding of how to utilize analytics to help inform a strategy


Read Full Job Description
send resume and a brief note about yourself to [email protected]
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • FluxLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • SolidWorksDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • IntercomCRM
    • MailChimpEmail
    • IntercomEmail
    • KlaviyoEmail


Our office is located within a stone's throw of delicious lunch spots, Washington Square Park, and several subway lines.

What are Kangaroo Perks + Benefits

Kangaroo Benefits Overview

- Unlimited PTO
- Flexible WFH and work hours
- Free snacks and drinks
- Regular team lunches and activities
- Health, dental and vision insurance
- Free security systems!

Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Highly diverse management team
We believe if we are creating a product whose mission is to be accessible to all people, we need to have a diverse team on the job. You'll work with people of all ages, races and genders.
Child Care & Parental Leave Benefits
Flexible Work Schedule
We offer the option to create a schedule that works for you. As long as you're getting the job done, we trust you to work when you're most productive.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Pet Friendly
Our pet policy is dog friendly daily.
Professional Development Benefits
Lunch and learns
We host lunch and learn meetings on occasion.
Promote from within
More Jobs at Kangaroo3 open jobs
All Jobs
Data + Analytics
Dev + Engineer
Data + Analytics
New York
New York
New York
send resume and a brief note about yourself to [email protected]
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Kangaroo's full profileSee more Kangaroo jobs