iCapital
New York, NY
Hybrid

Data Support Operations Manager - Assistant Vice President

Sorry, this job was removed at 11:32 a.m. (EST) on Wednesday, September 23, 2020
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iCapital Network is hiring a Data Support Operations Manager to join the Product Department. The Data Operations team is focused on custom data loading and reconciliations, troubleshooting issues, configuring new data loads, assist in testing data feeds, and managing workflow associated with onboarding new clients. The Data Support Operations Manager will be responsible for the day to day data operations, data loading, new client integration, and resolving breaks in process.

Due to COVID-19, this role will be remote until further notice. The location of the role will be based in New York City once we reopen. 

Responsibilities

  • Perform root cause analysis of production issues by utilizing SQL to analyze data, and coordinate with production support teams and engineers to resolve issues
  • Serve as the primary liaison to work cross-functionally with clients, fund administrators, and business groups to manage and rectify data exceptions
  • Analyze and proposing resolution to issues presented by end users
  • Work with Business and Dev Team to identify solution, develop requirements and test
  • Collaborate with Product Managers on the short- and long-term platform evolution
  • Execute ad-hoc troubleshooting of a technical environment and ability to inspect databases using SQL
  • Manage a team of 5-8 people across US and Portugal

Candidate Profile

  • 6+ years of experience in Data Operations working on application support and analytics
  • Experience managing and guiding a team
  • Exposure to working with a Software Engineering team, while understanding SDLC concepts
  • Familiarity with data quality control framework
  • Experience working with SQL. Python is a plus but not mandatory.
  • Ability to collaborate with team members across the organization
  • Knowledge of Alternative Investments is a plus but not mandatory
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What are iCapital Perks + Benefits

Culture
Volunteer in local community
The Philanthropy Committee has been leading our company’s efforts to support organizations such as Northwell Health and City Harvest, which have been serving on the frontlines within our communities
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
A 100% employer paid benefit
Vision insurance
A 100% employer paid benefit
Health insurance
To help lower the cost of employee monthly healthcare premiums, we offer a rich benefits program that's generously employer subsidized
Life insurance
Wellness programs
We partner with United Healthcare Oxford and offer their Sweat Equity Program for gym reimbursement
Mental health benefits
We offer First Stop Health, an employer paid benefit, providing 24/7 telemedicine and virtual mental health counseling to both employees and their families
Financial & Retirement
401(K)
401(K) matching
We match 100% of an employee's contributions up to 3% of their annual gross salary
Company equity
Employee stock purchase plan
We allow qualified employees to purchase company shares.
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
We offer unlimited sick time to all full time employees
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
We host monthly themed happy hours
Home-office stipend for remote employees
All new employees receive a laptop, computer monitor, keyboard, and mouse. As we continue to work remotely during COVID-19, we have provided all employees with necessary computer accessories
Mother's room
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications
The certificate provided is related to the employee's role and considered a necessity for them to perform their job function.
Personal development training

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