Delivery Team coordinator
At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
The Delivery Coordinator (DC) is part of the European Delivery Team and reports directly to his or her Delivery Manager. The DC is responsible for delivering of all Open Enrollment (OE) or Closed Courses (CC) / 3rd Party delivery according to the set processes and business procedures. The DC works continuously to improve quality and high-level customer satisfaction
The main objectives are:
- Ensuring that events are taken over, risks are identified, and shortcomings are resolved.
- Ensure that on the start date all events start smoothly without disruption.
- Ensuring that during the event, disruptions are resolved quickly and appropriately.
- Ensuring that all events delivered are completed according to the specified instructions.
Key Responsibilities
- Ensuring that events are checked on takeover for: e.g. Confirmation, Marked Guaranteed Delivery, Centre is matched to Booking Type (Virtual or Venue), Provisional Bookings, Resource Type Room, Resource Type Trainer, Resource Type Equipment, End of Course Evaluation available, Risk Determination (Flag).
- Ensuring that, especially for Closed Courses, there is final coordination with the client. Possibly carrying out (or having carried out) a Quality Check.
- Effectively ensure that an event has started smoothly by checking: Trainer is onsite/online, Participants are present (participants and or virtual), Technical problems, Access to course materials and labs, Available learning resources.
- To ensure appropriate monitoring of delivery, including resolving issues (where possible) or escalating where needed, in-class feedback from attendees, reminder to instructors and delegates for MTM / Qualtrics.
- Ensuring that at the end of all events:
- All delegates have completed a Student End of Course Evaluation
- Trainers have completed an Instructor End of Course Evaluation
- Incidents and complaints are followed up or passed on
- Have a fully completed attendance list
- Delegates receive an Attendance Certificate/Letter
- Delegates redeem an End of Course Achievement Badge (Microsoft)
- Points for improvement are discussed in the appropriate weekly meetings
- In addition, the DC continuously takes the initiative to maintain good cooperation and relationship with the various teams, Scheduling Team, Fulfilment Team, Customer Success Team, Trainers, Quality and System Support to bring the event to the highest quality level and to ensure this level.
This is not intended to be a full description of duties and you will be expected to assist in such duties as may be required.
EXPERIENCE / Qualifications REQUIRED
ESSENTIAL
- Educated to A level and or equivalent qualification / experience.
- Proficient in using MS Office including Outlook, Excel, Word
Desirable
- Experience in a similar role; with excellent knowledge of training administration, fulfilment and scheduling processes.
PERSON SPECIFICATION
- Excellent organisation skills.
- Ability to follow organisational processes.
- Attention to details.
- Drive for a high level of quality.
- Strongly developed communication skills.
- Stress-resistant.
- Team player.
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.
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