iCapital
New York, NY
Hybrid

Desktop Support Engineer

Sorry, this job was removed at 7:49 a.m. (EST) on Wednesday, September 30, 2020
Find out who's hiring in Greater NYC Area.
See all Cybersecurity + IT jobs in Greater NYC Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

iCapital Network’s mission is to power the world’s alternative investment marketplace. Our financial technology platform has transformed the way alternative investments are bought and sold through the development of tech-based solutions for advisors, their high-net-worth client base, asset managers and banks. Our flagship platform offers advisors and their clients access to a curated menu of private equity and hedge funds at lower minimums with a full suite of due diligence and administrative support in a secure digital environment. Asset managers and banks leverage iCapital Network’s tech-enabled services to streamline and scale their private investments operational infrastructure. iCapital was recognized in the 2018, 2019 and 2020 Forbes FinTech 50 which highlights the top 50 innovative financial technology companies that are transforming finance through technology. As of December 31, 2019, iCapital Network services more than $46.6 billion in invested capital across more than 100,000 underlying accounts. Visit www.icapitalnetwork.com for more information.

The founders and executive management team are highly accomplished industry executives who have raised billions of dollars, with proven track records in investing, building companies and managing rapid growth.  The Company is well-capitalized, backed by its founders and a prominent group of strategic partners.

Our culture is highly entrepreneurial, requiring high energy and commitment, and focused on building a best-in-class Company that is highly scalable. See the Company website at http://www.icapitalnetwork.com for more information and bios of our entire team. iCapital has a collaborative culture emphasizing teamwork and is committed to being a great place to work and build a career.

We are seeking a Desktop Support Engineer who will be responsible for providing technical support to users for desktop systems software, hardware and network issues

Location: Greenwich CT / NYC 

Job Duties

  • Provide support for 200+ users
  • Be diplomatic and customer service focused while managing key stakeholders in a positive, poised and effective manner
  • Provide day-to-day support, ensuring effective and efficient operation of the firm’s corporate computing environment; including PCs, laptops, telephones, mobile handhelds, A/V systems, and other peripherals (printers/scanner/projectors)

 Hours of operation:

  • Regular business hours supporting in-office employees
  • Remote users support with on-call responsibilities
  • After hours (evenings & weekends) testing support for environment upgrades/modifications/projects

Qualifications & Requirements

  • Minimum 7+ yrs. hands on experience as deskside/Onsite support/local IT engineer
  • Strong troubleshooting skills for end user computing issues – diagnose, troubleshoot & resolve issues with desktops, laptops, VoIP telephony, etc
  • SharePoint and OneDrive experience are a plus
  • Strong troubleshooting skills with Mobile Devices & Handhelds (iPads, iPhones & Android Devices), setup, activation and performance issues.
  • Strong understanding of Audio/Video equipment and conference room setup. Experience in support Town Halls, Board Meetings, Executive Customer Meetings
  • Broad experience of IT with understanding of Networks, Servers and Telecoms
  • Experience managing incidents, requests, and maintaining SLAs.
  • Ability to manage IT / Desktop initiatives and organize projects
  • Solid technical and analytical skills required
  • Strong customer service skills. Needs to be diplomatic and customer service focused; ability to manage key stakeholders in positive, poised and effective manner
  • Proven experience effectively communicating issues/challenges and solutions to the business
  • Ability to work independently and take ownership
  • Strong written and verbal communication skills
  • Bachelor’s degree or comparable work experience

 

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are iCapital Perks + Benefits

Culture
Volunteer in local community
The Philanthropy Committee has been leading our company’s efforts to support organizations such as Northwell Health and City Harvest, which have been serving on the frontlines within our communities
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
A 100% employer paid benefit
Vision insurance
A 100% employer paid benefit
Health insurance
To help lower the cost of employee monthly healthcare premiums, we offer a rich benefits program that's generously employer subsidized
Life insurance
Wellness programs
We partner with United Healthcare Oxford and offer their Sweat Equity Program for gym reimbursement
Mental health benefits
We offer First Stop Health, an employer paid benefit, providing 24/7 telemedicine and virtual mental health counseling to both employees and their families
Financial & Retirement
401(K)
401(K) matching
We match 100% of an employee's contributions up to 3% of their annual gross salary
Company equity
Employee stock purchase plan
We allow qualified employees to purchase company shares.
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
We offer unlimited sick time to all full time employees
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
We host monthly themed happy hours
Home-office stipend for remote employees
All new employees receive a laptop, computer monitor, keyboard, and mouse. As we continue to work remotely during COVID-19, we have provided all employees with necessary computer accessories
Mother's room
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications
The certificate provided is related to the employee's role and considered a necessity for them to perform their job function.
Personal development training

More Jobs at iCapital

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about iCapitalFind similar jobs like this