IEX
We build technology that removes barriers, unlocks scale, and moves industries forward.
New York , NY
Hybrid

Desktop Support Specialist

Sorry, this job was removed at 11:42 a.m. (EST) on Friday, February 9, 2018
Find out who's hiring in Greater NYC Area.
See all Customer Success jobs in Greater NYC Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

IEX is looking for a Desktop Support Specialist to be responsible for Windows administration, user support, and office automation. You will have the opportunity to provide Level 1&2 support to employees from across the organization, including executive team members. Ideally, you have a few years of experience in a helpdesk/desktop support function, and are ready to take your talents to a high-growth FinTech firm.

A few things we’re working on:

  • Upgrading all desktops to Windows 10 v.1703
  • Disaster recovery and desktop virtualization
  • Supporting new hires and overall company growth

About you:

  • Self-starter with the ability to juggle multiple priorities in a fast-paced environment
  • Excellent customer service skills
  • Organized and detail-oriented
  • Strong verbal and written communication skills

What you’ll do:

  • Support and assist with Level 1&2 end user support, training, and desktop maintenance
  • Install, troubleshoot and upgrade all desktop OS, hardware, printers, and IT peripherals
  • Support the administration of Windows and Linux user accounts, office applications, and software
  • Configure and manage mobile devices and corporate laptops
  • Administer and support the use of conference room and A/V equipment
  • Conduct new hire administration, asset management, and IT inventory management
  • Coordinate with external vendors on purchasing and support of IT equipment
  • Create and maintain technical documentation for users and team members

 Your background:

  • Windows desktop and laptop user support experience
  • Experience with hardware management and inventory
  • Experience troubleshooting Apple devices
  • Knowledge of OS and computer infrastructure
  • A demonstrated passion for technology
  • Bachelor’s degree, preferably technical 

Here at IEX, we are dedicated to an inclusive workplace and culture. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by applicable federal, state or local laws. This policy not only complies with all applicable laws and protects workers' rights but is vital to IEX’s overall mission and values.

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are IEX Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Unlimited PTO
Flexible time off
Floating holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
IEX has a stocked pantry and fridge including unlimited snacks, coffee, tea, soda, and seltzer on tap!
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

100% covered One Medical membership. 100% employer-paid premiums for medical, dental, and vision benefits (including spouses and dependents). Pre-tax Commuter benefits, Flexible Spending Account, and Dependent Care Spending Account. Unlimited PTO. Bagel Tuesday's, happy hours, potluck competitions, and much more! Focused on providing a diverse and inclusive workplace.

More Jobs at IEX

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about IEXFind similar jobs like this