About Ceros

Ceros is an experiential platform that empowers the creation of bespoke, immersive digital experiences without code. We’re passionate about helping companies transform their static digital content into engaging experiences. From custom microsites to immersive interactive webpages, you can build it with Ceros. Publish and update live content and instantly embed it into your site or social media platforms such as Pinterest or Snapchat. Join us and be part of the movement to enable everyone to create experiences that matter.

Our customers include some of the world’s leading brands, such as Mashable, Bloomberg, Red Bull, United Airlines, and AIG.

We are well-funded and institutionally-backed by prominent investors including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.

The Role

We're looking for an IT Specialist! In this role, you'll be responsible for providing technical support to Ceros employees and serve as the first point of contact for help desk support. You will also be spearhead on-boarding and off-boarding processes for Ceros employees and will take a lead on rolling out new IT initiatives across the company.

This role is a remote hybrid position, and requires ability to be present in our New York office on a weekly basis.Responsibilities

• Provide IT support to your fellow Cerosians with day to day needs:
• Hardware, software, identity and access management, etc
• Assist with IT asset tracking / lifecycle management duties
• Assist with documentation, training, and rollout of new IT platforms and systems
• Provide on/offboarding support (account management, hardware and software procurement)
• Assist with MDM and IdP platform usage configuration (Jamf, Google Workspace, Okta)
• Assist with IT related projects as needed (new technologies and integrations)

Skills and Requirements

• 2-3 years of IT experience in a support position 
• Strong written/verbal communication skills:
• Good soft skills, positive attitude, and emotional intelligence
• Technical writing and communication skills
• A passion for all things IT, including learning new technologies and bringing new ideas to the table
• Experience and familiarity with automation (scripting, integrations, etc)
• Experience and familiarity with the following tools, systems, and platforms:
• MDM solutions (Jamf, Workspace One)
• Productivity suites (Google Workspace, Microsoft Office / 365)
• Chat and video conferencing software/hardware (Slack, Zoom)
• Fundamental knowledge and experience with basic networking:
• WAN, LAN, TCP/IP, DNS, WiFi
• Standard services and protocols (Email, SSL certificates)
• Ubiquiti/Unifi, Cisco Meraki, and other cloud based networking environments
• Fundamental knowledge and experience with end user hardware:
• Apple laptops, desktops, and tablets, and smartphones
• Windows based laptops and desktops
• Android tablets and smartphones
• Printers/Copiers
• A/V systems and hardware (TVs, monitors, video/music systems)
• Fundamental knowledge and experience with end user software:
• Mac and Windows operating systems
• Browsers, Mail Clients, Productivity Suites (Office 365, Adobe Creative Cloud) 
• Fundamental knowledge and experience with Security related topics:
• Identity and access management, identity providers, SAML/SSO/SCIM
• SOC/ISO 27K or related industry compliance certification duties
• Evidence collection, corrective actions and remediations
• EDR/Anti-Virus applications and threat remediation
• Security Awareness training facilitation and administration 

Some additional key things to know

• This is a New York City based role
• We want you to start ASAP
• This is a full-time position

Benefits

• Competitive Salary
• Stock options
• Premium health insurance
• 401K match
• Paid parental leave
• Unlimited vacation days
• Wellness Fridays (Half Day Fridays)
• Excellent gear (Macbook Air, external monitor, etc.)
• Stipend for the home office set up
• Growth and Learning opportunities within the company
• Virtual experiences in which Cerosians can collaborate, educate, and create social connections with one another

At Ceros, we are deeply committed to the recruitment, retention, and growth of diverse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information.  We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.