Desktop Support Specialist

| Greater NYC Area
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Equinox Media is seeking a Desktop Support Specialist to join our fast-growing team. In an effort to support our team’s mission, to keep where the intersection of fitness, content, hardware and commerce meet a continued human experience, we want your perspective and care in building an amazing tech experience for all employees from their first day and throughout their employment. You will join a team at the front lines of this process enabling our employees to do their jobs seamlessly, be a resource for all IT help desk needs company-wide and the deployment of software and hardware tools to staff. 

What You Will Do:

  • Help build best practices and lead the tech experience culture for HQ
  • Provide technical support to end-users including, but not limited to resolving hardware, software, printer, phone, and connectivity issues, providing access to various systems, replacing defective equipment, password resets, etc. 
  • Handle on-boarding for new hires and off-boarding
  • Handle the creation of accounts, company Proxy services & computer setups
  • Handle the deployment and support of applications & tools
  • Provide basic support of conference room A/V systems and video conferencing tool before escalation
  • Build strong trusted relationships and credibility across all levels of business line management and employees

More About You (if you don't meet 100% of these qualifications but have the relevant experience, that's OK -- we still encourage you to apply):

  • Possess a bachelor's degree in information technology, computer science or a related field or equivalent experience
  • Have a minimum of 2-4 years' experience within the Information Technology field
  • Possess technical prowess with a variety of hardware
  • Thrive in collaborative environments
  • Have a good working knowledge of Mac OS, Google Suite, Microsoft Office, Password Administration and standard security practices
  • Are able to repair basic hardware (Apple and Dell hard drives, memory, keyboard, etc.)
  • Have excellent troubleshooting skills and documentation capabilities
  • Are familiar with Google Suite Enterprise & Admin Console
  • Able to work with and manage Slack communication tool and JAMF
  • Can support Zoom video conferencing and troubleshoot issues 
  • Are able to lift up to 40 pounds and perform minor facilities functions (such as moving furniture, desks, etc.)
  • Have the ability to remain calm under pressure
  • Are an effective communicator (both verbal and written) and work well cross-functionally
  • Have a customer-focused mindset and ability to multi-task
  • Has a passion for continuous learning and growing their skill set to provide a better support experience 

At Equinox Plus, we believe that a diverse, equitable and inclusive workplace makes us a more resilient company. We celebrate unique points of view and experiences across age, gender identity, race, sexual orientation, physical or mental ability and ethnicity in building the future of our digital business. We aren't just a company; we're a community vested in each other's successes. We value humility and a team approach at every level of the company. We want to inspire a workplace where individuals embrace their differences and similarities, where we are building products and experiences that inspire and improve people's lives.

Check out more about what we're building on Instagram and EquinoxPlus.com

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Location

513 West 54th Street , New York, NY 10019

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