About:

Teachable’s mission is to “empower Creators to monetize their expertise.” Our online platform enables individuals and small businesses (our “Creators”) to build, host, and sell online courses and coaching. (Examples of our Creators and their offerings can be found here, here and here.) We generate revenue in two ways: (1) from monthly or annual subscription fees (SaaS) paid to us by our Creators for access to the platform; and (2) from transaction fees calculated as a percent of the value of courses and services sold by Creators through our platform. We currently support over 40,000 Creators who have collectively sold over $1 billion in courses and coaching on Teachable.

As a Desktop Support Technician, you’ll work alongside our Office Manager to provide the team with top-notch service. You’ll manage the technical needs of the New York office while providing remote support to our team-members across the country. Partnering with the IT Manager you’ll work to procure equipment, manage our network, hardware, conference rooms, and keep things running smoothly. Ideal candidates are curious problem-solvers who love to help out and are excited to learn and grow with the department. 

Please note that while Teachable currently offers a hybrid work environment, this is a required, in-office position. 

Responsibilities Include

• Troubleshoot hardware and software issues, responding quickly and efficiently to questions from Teachable employees locally and remotely
• Provide support and access management for Google Workspace environments as well as corporate SaaS systems.
• Maintain an inventory of corporate devices.
• Regular maintenance of Mac and Windows devices. 
• Facilitate processes of onboarding and offboarding employees from an IT perspective.
• Procurement and setup of new computers and accounts.
• Provide technical support for events, video conferencing, and audio/visual setups.
• Manage and support an IT ticketing system.
• Documenting processes and steps to be added to the internal knowledge base.

Skills we're looking for...

• Not afraid to work through challenging situations that require searching for answers independently.
• Organized and detail-oriented - You’ll need to juggle many different tasks, ensuring they all get done in an accurate and timely manner.
• Ownership mentality - You feel a strong sense of ownership over your work. You not only get it done well, but also look for ways to improve how we do things.
• Collaborative mindset - You’ll interact with team members from all different departments; you’re excited to hear new ideas and work together to execute on creative solutions.
• Kind, thoughtful, and humble - We look for folks who have these attributes, as we think they are key contributors to a great company culture. You put just as much effort into fixing the printer as you do designing an entirely new system for the organization.

Relevant Experience

• 1+ years in a desktop support or IT analyst role
• Experience troubleshooting MacOS and Windows issues.
• Experience with Google Workspace (Gmail, Calendar, Docs, etc.)
• Excellent written and verbal communication skills.
• Excellent customer service and people skills with a willingness to learn.
• Experience supporting and maintaining an office network.
• Experience with audio/visual equipment, conference room displays, and Zoom video conference systems
• Experience with computer management systems (JAMF, Intune, Kandji, etc.)
• JIRA, Okta, and Unifi experience a plus!

Teachable is an instructor-focused platform that empowers creators to build and sell online courses and coaching on any topic-from iOS development to watercolor painting to card tricks. Instructors using our platform have collectively earned more than a billion dollars to date.

Since our founding, we've raised more than $12.5 million from top venture investors and were acquired in March of 2020. Teachable is now part of Hotmart Company, a global tech group focused on the Creator Economy, with over 1,300 employees in 8 countries (Netherlands, USA, Brazil, Spain, Mexico, Colombia, France and UK). Hotmart´s mission is to help creators make a living from their passions, using digital products to entertain, help and instruct their audiences.

We're growing rapidly, with triple-digit year-over-year growth, and are continuing to build a diverse team of top-notch talent. We won't hold you back from reaching your full potential at Teachable; you'll have the freedom to be an integral member of our tight-knit team, with great benefits and perks. Your work here will directly impact hundreds of thousands of online educators, entrepreneurs, and creatives.

We plan to be optionally remote until at least September 2021

Benefits:

Comprehensive Health, Dental, & Vision benefits with options covering up to 100% of monthly premium

Discretionary paid vacation & time off with a company average of 24 days a year

Parental leave, 16 weeks fully paid after three months of service

4% 401(k) with match after three months of service

Supplemental student loan repayment assistance or a professional education stipend

Tax-free commuter benefit

Conference budget

50% gym & wellness match

Headspace subscription

$250 Donation Match Program

Teachable encourages individuals from a broad diversity of backgrounds to apply for positions. We are an equal opportunity employer, meaning we're committed to a fair and consistent interview process. Please tell us in your application if you require an accommodation to apply for a job or to perform your job.