Merrill combines great people, best practices and advanced technology while empowering the communications of the world’s leading companies and professionals who support them. Whether it’s sales, finance, human resources, information technology and more, consider unleashing your talent at Merrill Corporation.

Job Description:

The primary role of the Desktop Support Specialist is to support end-user facing aspects of the corporate operation as it pertains to information technology. The Desktop Support Specialist is a key member of the corporate IT operations staff with responsibility for the proper functioning of IT components. This person has primary responsibility for all desktop configurations, and some hands on server and network support. Additionally, they will be well versed in all operational processes and procedures and assist in improvements as necessary or requested.  This is a technical and hands on position that requires excellent knowledge of Microsoft Windows systems, Executive Support, some knowledge of network administration, as well as excellent customer service skills in order to assist end users with technology issues. This person is responsible for maintaining and enhancing the company's corporate system environments, including hardware installation and maintenance; installing, upgrading, and supporting software and hardware; maintaining desktop security; monitoring and tuning of system resources; desk moves; maintaining and enhancing the corporate system infrastructure.

Qualifications and skills:

• Bachelor’s Degree of relevance or equivalent work experience
• 1-3+ years of experience in Desktop Support, Helpdesk Support, Technical Support
• A minimum of 3-5 Years of Windows Computer Support, MAC experience is a plus and 3rd party tool patching experience
• Performance monitoring, troubleshooting, and tuning skills
• May perform routine system administration activities such as adding/modifying/removing user access, installing upgrades and patches, maintaining spreadsheets, HW/SW tracking, etc.
• Ensure IT controls are in place and effective to satisfy internal policies and regulations.
• Help to fulfill requests ranging from employee moves to software installations.
• A positive attitude and excellent customer service skills.
• Good networking fundamentals a plus.
• Ability to function well within a team.
• Self-motivator with ability to work independently
• Ability to multitask and triage in a fast-paced environment
• Results-oriented
• Ability to support MidTown NYC location, some travel to Philadelphia and Boston as well as possible travel across the US and International offices
• Technical Support Level II
• Windows 7, Windows 10, MacBook,
• Microsoft Office Support - Word, Excel, Access, PowerPoint, Outlook, etc.
• Network Connectivity, TCP/IP
• Application management to include mobile devices support–iPhone, iPads, Androids, etc.