Who we are

Rokt is expanding rapidly and globally – operating in 16 markets worldwide, with its headquarters in NYC, and a major R&D hub in Sydney. As the global leader in ecommerce technology, Rokt powers the Transaction Moment™ of best-in-class companies including Live Nation, Groupon, Staples, Lands' End, Fanatics, GoDaddy, Vistaprint, and HelloFresh. Our mission: To make ecommerce smarter, faster, and better.

With annual revenues of more than US$100M and a vibrant company culture, Rokt has been listed in ‘Great Places to Work’ in the US and Australia. Our award-winning culture is guided by our four core values: Smart with Humility, Customer Obsessed, Conquer New Frontiers, and Enjoy the Ride. These values help us attract, engage, and develop the right talent around the globe and ensure we have the right conditions to do our best work.

Keen to join a fast-growing company and a vibrant culture? Learn more at rokt.com.

The Role

We are looking for a Customer Experience (CX) Product leader that is passionate and capable of defining relevant experiences for consumers which also drive optimal value for our clients. The successful candidate will be highly analytical and data driven and call upon their good sense for user experience (UX) design. They will be equally comfortable working with the design team and data scientists to ensure we’re feeding our Machine Learning (ML) with compelling and iterative experiences that solve client challenges. At the same time, applying their CX intuition and experience (ideally in ecommerce) to help define best practice and identify and prove out new opportunities.

We believe that every customer is different, so we're passionate about matching each customer with the best action and experience combination. This role is focused on the latter (experience) and working alongside designers and optimisation teams to ensure ML has the quality and diversity of designs so that we exceed customer expectations. It provides a great opportunity to own and shape the intersection of Rokt’s technology with end users.

At Rokt we pivot when required, to optimize profitable growth, innovation and responsiveness to customers. As a result, change is our friend. The role requires you to see opportunities in any challenge, and bring a history of proven, best-in-class programs and initiatives to drive improved value to clients across the entire product portfolio.

Responsibilities

• Engage with client-facing teams to understand client use cases, define UX solutions and disseminate best practices
• Provide insightful advice on the customer and performance tradeoffs between various experiences (e.g., pros, cons, expected performance outcomes, etc) using qualitative data and quantitative research
• Build and maintain a library of templates and components that allow flexible and scalable customer experiences to be deployed on partner sites
• Encourage and facilitate diversity in experiences for Rokt’s ML to determine the optimal CX for each customer
• Communicating UX/CX solutions to client facing team, clients, engineers, and other stakeholders
• An active member of the broader product team, engaged in broader discussion and team building activities
• Developing and mentoring junior members of the tea

Requirements

• 4+ years of experience in CX/UX, ideally in ecommerce
• Minimum: Bachelor's Degree
• People management experience
• Preferred: Masters Degree in a quantitative subject
• Highly analytical and data driven
• Proven track record of successfully delivering end user CX/UX, where you have been actively involved in defining the experience for the end user
• Excellent project and time management skills, working effectively in a fast-paced environment
• Great communication and facilitation skills
• Great team player, positively contributing to the product team and culture
• Comfortable working closely with ECommerce Account Managers and Business Development teams
• Demonstrated ability to break down complex problems, conduct relevant analysis, and evaluate and recommend solutions

Benefits

• Force for Good. We actively invest in the growth of our people and strengthening of our communities. Our NY Office is 100% vaccinated to keep our employees and community safe and healthy. This includes all Rokt’stars, clients, contractors, vendors and suppliers who will be onsite at the Rokt New York Office.
• Work with the greatest talent in town. Our recruiting process is tough. We hold a high bar because we have a high performing, high-velocity culture - we only want the brightest and the best.
• Join a community. We believe the best things happen when we come together to solve complex problems and make meaningful connections with each other through interest groups, sports clubs, and social events.
• Accelerate your career. Develop through our global training events, ‘Level Up’ investment, online training courses, and our fantastic people leaders. Take your career to Rokt’speed - Grow your career in our rapidly growing company.
• Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies, as well as mental health and wellness days for all employees. We also offer a paid Rokt’star Sabbatical for employees who have been with us 3 years or more.
• Stay happy and healthy. Enjoy catered lunch 3 times a week and healthy snacks in the office. Plus join the gym on us! In the US, access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your whole family. And our NYC Office allows dogs in the office!
• Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone enjoys the upside.
• See the world! Along with our global all-staff events in amazing locations (Phuket, Thailand in January 2020), we also offer generous relocation packages for those interested in moving to another Rokt office. We have cool offices in great cities - Tokyo, New York, Singapore, Sydney.
• We believe in equality. Rokt is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. We would love you to apply for one of our open roles - irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.