NBCUniversal
New York City,, NY
Hybrid

Digital Operations Specialist

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Company Description
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal's commitment and how we are making an impact .
Job Description
The Digital Network Operations Center (DNOC) is NBCUniversal's first 24/7 digital operation predicated on delivering holistic OTT content distribution, proactive monitoring, and issue resolution across the entire portfolio of VOD and Live streaming ecosystems.
A Digital Operations Specialist (L2) is tasked with supporting the daily execution of Digital NOC processes to ensure the proper distribution and monitoring of all NBCU/Peacock digital properties. A specialist requires a strong working knowledge of all functions within the operation and acts as the primary liaison for troubleshooting and mitigating detected issues. Other responsibilities include but are not limited to real-time monitoring of live stream health, VOD delivery workflows, internal content processing systems, and data aggregation tools across the entire distribution chain. Overall, a Digital Operations Specialist (L2) is accountable for upholding the set standards of reliability across the digital environment, by properly executing all designated workflows and adhering to established service level agreements.

  • Products & Services: Client-side service layers and player stack components
  • Sites & Apps: Server-side service layers and application functionality
  • Cloud Distribution: Compute node throughput and mezzanine/HLS delivery
  • Terrestrial Distribution: Direct-connect port handoffs and network interfaces


This role is a unique opportunity to join a cutting-edge team that is pioneering digital delivery and distribution for the industry
Requirements:

  • Support the end-to-end distribution of NBCUniversal's digital library across a diverse portfolio of products, platforms, and partnerships
  • Execute the set standards of reliability throughout the digital environment by properly supporting all designated workflows and adhering to established performance thresholds
  • Drive escalation, reporting, and resolution communications across the digital footprint and larger organization
  • Manage maintenance events to ensure system compliance and procedural guidelines are upheld
  • Develop workflow expertise and communicate knowledge throughout the operation
  • Collaborate with Technical Operation peers on delivery assurance to internal and external clients
  • Partner with Engineering teams to manage terrestrial and cloud distribution architectures
  • Unite with the internal Leadership team to develop technological and operational enhancements
  • Create and maintain strong working relationships with external distribution partners
  • Analyze issue trends and discrepancies


Qualifications

  • Bachelor's degree or related media experience is required
  • Minimum 3 years industry, database, or related analytic experience is required
  • Minimum 3 years Network Operations, Digital Operation, or Media Operations facility experience strongly preferred
  • Prior experience in a support role strongly preferred
  • Prior experience using JIRA and Service Now ticketing systems strongly preferred
  • Prior experience using OTT devices strongly preferred (Web, iOS, tvOS, Android, Fire TV, Android TV, Roku, Xbox, PlayStation)
  • Excellent computer skills, including MS Office Suite (Word, Excel, PowerPoint, SharePoint)
  • Excellent written and verbal communication skills


Desired Characteristics:

  • Knowledge of digital products and distribution system processes
  • Technical experience with video encoding, troubleshooting, and testing
  • Ability to work in a fast-paced environment
  • Strong attention to detail
  • A track record of meeting or exceeding performance expectations


Additional Requirements:

  • Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
  • In select work settings or where jurisdictionally mandated, must submit an attestation disclosing your COVID-19 vaccination status and be fully vaccinated against COVID-19 or adhere to enhanced protocols.
  • Must be willing to work in Englewood Cliffs, NJ
  • Must be willing to work on any shift including, overnights, swing, or weekend and work overtime with short notice


Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.

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What are NBCUniversal Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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