Rokt
A mission-driven, hyper-growth community of curious explorers, intent on unleashing relevancy in ecommerce.
New York, NY

Digital Operations Specialist

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Rokt makes e-commerce smarter, faster, and better. When customers are buying online, they increasingly expect more personalized and relevant experiences. Rokt uses real-time data and decisioning to deliver the next best action for each person in each Transaction Moment™. Founded in Australia in 2012, Rokt now also operates in the US, Canada, UK, France, Germany, New Zealand, Singapore, The Netherlands, Spain, and Japan. Our clients include Live Nation, Staples, HP, GoDaddy, Expedia, Wells Fargo, Vistaprint, and HelloFresh. Rokt unlocks the hidden potential in every single Transaction Moment™.

With annual revenues of more than $100M and a vibrant company culture, Rokt has been listed in both Built In NYC's ‘Best Places to Work’ NYC and ‘Great Places to Work’ US. Our award-winning culture is guided by our four core values: Smart with Humility, Customer Obsessed, Conquer New Frontiers, and Enjoy the Ride. These values help us recruit, retain, and promote the right talent around the globe and ensure we have the right conditions to do our best work. Rokt closed our Series D in 2020, raising US$80m from TDM Growth Partners and existing investors. The investment supports our continued investment in research and development.

We are profitable, growing fast, and having fun transforming the world of e-commerce. Keen to join us?

Learn more at rokt.com.

Requirements

The Digital Operations Specialist role is an entry level role suited for someone who enjoys tackling challenges and coming up with creative solutions. You’ll be a great candidate for this role if you love to be a part of an extremely high performing team that sits at the heart of the business.

Reporting to the Senior Manager of Operations, the Digital Operations Specialist role is part of the team that manages and executes on all technical implementations, client onboarding, QA, and troubleshooting. This particular role has a strong focus on both the backend and on the frontend look and feel of our client integrations as well as managing campaign configuration, troubleshooting, and reporting. You are a key piece of the puzzle that helps convert our customer objectives into results at Rokt.

Outcomes & responsibilities

  • Campaign and front end technical set up, review, troubleshooting, and optimization
  • Campaign approvals to maintain compliance in the marketplace
  • Creation of demo sites showcasing the Rokt technology on partner pages
  • Work closely with sales and account management teams to ensure client implementations are built for success
  • Setting up API and FTP data delivery tasks
  • Support translation requests
  • Perform technical audits of client pages
  • Setup and manage experiments to determine the optimal client setup
  • General onboarding and offboarding of Rokt employees
  • First line of product support for both internal and external users
  • Designing workflows and process improvements to drive efficiencies

Capabilities & requirements

  • BA/BS degree or some relevant prior experience be it by way of permanent, casual, or internship role (digital/technology experience preferred)
  • Technical experience- front end developer skills and familiarity with API integrations
  • Effective communicator - able to simplify and effectively explain complex solutions
  • Creative problem solver - approaches all projects and tasks with a creative mindset in order to determine the appropriate solution
  • Project management - highly organized and able to prioritize tasks effectively
  • Reacts well when placed under stressful conditions or pressure
  • Required to work codepartmentally with several teams in order to accomplish goals.
  • Positive attitude and able to enjoy the work they do
  • Preferred experience with Microsoft Office, Tableau, Hubspot
  • Experience with digital marketing platforms (e.g. adwords, Doubleclick) and analytics tools (e.g. Tableau) are a plus
  • Experience with HTML/CSS, JSON, XML is a plus

Benefits

  • Work with the greatest talent in town. Our recruiting process is tough. We hold a high bar because we have a high performing, high-velocity culture - we only want the brightest and the best.
  • Join a community. We believe the best things happen when we come together to solve complex problems and make meaningful connections with each other through interest groups, sports clubs, and social events.
  • Accelerate your career. Develop through our global training events, ‘Level Up’ investment, online training courses, and our fantastic people leaders. Take your career to Rokt’speed - the average time between promotions is 12 months
  • Take a break. When you work hard, we know you also need to rest. We offer generous time off and parental leave policies. We also offer a paid Rokt’star Sabbatical for employees who have been with us 3 years or more.
  • Stay happy and healthy. Enjoy catered lunch 3 times a week and healthy snacks in the office. Plus join the gym on us! In the US, access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your whole family.
  • Become a shareholder. All Rokt’stars have stock options. If we succeed, everyone enjoys the upside.
  • See the world! Along with our global all-staff events in amazing locations (Phuket, Thailand in January 2020), we also offer generous relocation packages for those interested in moving to another Rokt office. We have cool offices in great cities - Tokyo, New York, Singapore, Boston, Sydney.
  • We believe in equality. Rokt is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. We would love you to apply for one of our open roles - irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, carer/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.
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What are Rokt Perks + Benefits

Rokt Benefits Overview

Our award-winning culture is guided by our eight core values

+ Smart with humility: We are smart people with no ego, who believe we are better together.

+ Conquer new frontiers: We are curious explorers always looking for new and better ways.

+ Own the outcome: We start with the customer and take accountability for the outcomes.

+ Enjoy the ride: We love what we do and thrive on the journey together.

+ Force for good: We actively invest in our people, our communities, and our culture.

+ Raise the bar: We consistently set higher standards.

+ Communicate with impact: We democratize ideas and scale them with concise written communication.

+ Disagree then commit: We respectfully challenge when we disagree and then commit wholly once a decision is made - we call this cabinet solidarity.

These values help us recruit, retain, and promote the right talent around the globe and ensure we have the right conditions to do our best work.

Culture
Volunteer in local community
Rokt sponsors time off for volunteering
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Rokt provides employees with a flexible work schedule that includes flexible start and end times.
Remote work program
Our remote work program includes work from home on occasion as needed.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Women make up more than half of our Executive Committee.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Women Who Rokt, Rainbow Rokts, EDI Steering Group.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
100% dollar for dollar match up to 4% of base salary
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
16 weeks for primary care giver and 4 weeks for secondary
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
20 days PTO on top of national holidays, plus 5 extra days as an incentive to use your time off!
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
7 Days
Office Perks
Company-sponsored outings
Rokt hosts company outings quarterly.
Free daily meals
Free snacks and drinks
Some meals provided
Employees get free lunch on Monday, Wednesday, Friday.
Company-sponsored happy hours
Happy hours are hosted every Thursday.
Pet friendly
Rokt's pet policy is dog friendly daily.
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Rokt offers employees professional development opportunities like annual individual budget for training, onsite training courses and the ability to attend job related conferences and seminars.
Tuition reimbursement
$3,000 annually
Lunch and learns
Rokt hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 programs, cross-department programs and leadership mentoring.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Everyone shares in the success of the company; whether through stock ownership, short-term incentives, or end-of-quarter celebrations on the water. Between buffet lunches and friendly dogs roaming around, it’s easy to make yourself at home in the office. Everyone at Rokt has a role in shaping the path forward and can directly see their impact.

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