Director, Business Operations
WHO WE ARE
Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.
Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.
WHAT YOU'LL DO
The Director of Business Operations, Global SMB role, based in New York, NY, will lead highly visible projects to ensure the long-term success of our global SMB business. We are looking for an experienced, entrepreneurial business operations leader or exiting experienced consultant who is interested in shaping the future of our SMB business.
The Director of Business Operations will drive cross-functional growth initiatives focused on a wide range of topics including but not limited to enhancing customer experience, developing and improving our key performance indicators across the business driving partner strategy, gathering SaaS benchmarks to help us operate efficiently, and more.
The ideal candidate will have a broad business background, including experience working with and in B2B software startups. In addition, you must have a track record of delivering strong results working across functions with stakeholders across all levels of seniority and tenure.
WHO YOU ARE
- High productivity: Take meaningful responsibility and initiative for shaping and executing our SMB strategy with limited oversight.
- Structured in thinking and approach: Develop and leverage frameworks to help structure the team’s thinking, facilitate alignment across various stakeholders, and identify 80/20 opportunities to reach insightful, actionable answers without analysis overload.
- Skilled in analysis and presentation: Synthesize complex findings into crisp recommendations; present and defend recommendations to a variety of audiences. Make data-driven decisions.
- An expert at prioritization: Experience (and an enjoyment of!) balancing numerous priorities and demands.
- Team-oriented: Energized by teamwork and skilled in cross-functional collaboration.
- High-energy with a positive attitude: Motivated to work hard and drive results in a fast-paced environment.
- Experience at a top strategy consulting firm, investment bank, and/or operating experience in enterprise software or SaaS highly preferred.
- MBA from a top business school preferred.
WHAT WE OFFER
- Supportive, transparent, results-oriented, and fun-loving company culture
- Competitive compensation that includes equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
WHAT WE OFFER
- Competitive compensation that includes equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Collaborative, transparent, and fun loving office culture
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