Director, Click Digital Care - Patient Services
Title Director, Click Digital Care
Location TriBeCa, New York City, United States
Who We Are
Click Therapeutics, Inc. develops and commercializes software as prescription medical treatments for people with unmet medical needs. Through cognitive and neurobehavioral mechanisms, Click’s Digital Therapeutics™ enable change within individuals, and are designed to be used independently or in conjunction with biomedical treatments. The Clickometrics® adaptive data science platform continuously personalizes user experience to optimize engagement and outcomes. Following a groundbreaking clinical trial, Click’s industry-leading smoking cessation program is available nationwide through a wide variety of payers, providers, and employers. Click’s lead prescription program is entering into a multi-center, randomized, controlled, parallel-group, phase III FDA registration trial for the treatment of Major Depressive Disorder in adults. Major pipeline expansion and progression is in process.
About the Role
Working directly with the company’s Chief Strategy Officer and other executive leaders, the Director, Click Digital Care, will be responsible for overseeing the strategic development and subsequent operations of Click Digital Care, a first-of-its-kind set of services that optimizes success with DTx therapy throughout the patient journey. Above all, the Director will ensure that implementation aligns with corporate and commercial strategic objectives. If you have an entrepreneurial spirit, are success orientated, and you can work independently, you may be the right candidate to join our team. This is an agile role incorporating both strategy and operations within a rapidly growing pre-IPO company in a nascent and fast-growing space. The role will be located in our trendy TriBeCa HQ, includes great benefits, and is an excellent wealth-building/equity opportunity for the right individual.
Responsibilities
- Proactively manage program development activities to progress Click Digital Care toward inflection points that align with the company’s scientific, business and commercial objectives. These activities range from scaling patient and technical support services, to developing robust patient clinical protocols, to operationalizing a best-in-class end-to-end digital workflow for Digital Therapeutics.
- Translate strategy into successful implementation of a full set of Click Digital Care services, with primary responsibility over success-based KPIs
- Implement and manage an unparalleled patient experience for Click’s Digital Therapeutics, driving a high NPS and superb brand recognition
- Work closely with cross-functional internal colleagues and external partners to manage execution of responsibilities, timelines, mitigate risks, and ensure program objectives are achieved.
- Assist in the identification and timely resolution of issues – including those related to timing, resources, gating items, to prevent delays in program milestones. When required, step in to fill open gaps to keep programs moving forward effectively
- Track progress against work plans, generate regular status updates, communicate progress and issues to management, and monitor compliance with business and clinical requirements and obligations.
Qualifications
- 7+ years of experience in Program Management, Strategic Project Management, or Strategy & Operations with a focus on the life sciences industry. A standout candidate has experience building and/ or running a healthcare services business. Familiarity with Digital Therapeutics and/or the Digital Health Industry is ideal.
- Exceptional understanding of the relationship between patients, providers, and payers
- Strong organizational and time management skills, and excellent attention to detail. Autonomy and initiative-taking with divergent thinking to explore and align on the best approach forward.
- Superb writing and communication skills, particularly in being concise yet thorough in digital communications such as Slack channels, Email, and Google Workplace documents. The ability to “speak the language” of product, medical, and commercial is essential.
- Ability to prioritize, set agendas, and drive meetings and projects with active listening skills, meeting all deadlines with minimal supervision.
- Highly adaptable to a dynamic atmosphere of changing requirements and scope.
- Able to correspond with internal and external contacts in a professional manner. Strong networking, commanding, and influencing skills are a must. Building consensus through strong vision and being able to connect and align 2+ cultures/viewpoints into a mutually beneficial solution are key to this role.
- A graduate of a 4-year degree from a top-tier university with strong academic track record.
- Analytical mindset and strong critical thinking and problem-solving skills.
- Ability to anticipate potential needs and challenges before they occur.
- Enthusiastic, empowered, with a high need for achievement.
Benefits
Stock options | Competitive salary with annual review | 401(k) matching | Annual performance-based cash bonus | Comprehensive medical benefits through Aetna | Flexible Spending Accounts | Life insurance and disability benefits | Open vacation policy / unlimited PTO | Generous paid parental leave | Commuter subsidies | Monthly catered lunches | Choice of Mac, Windows, or Linux equipment | Sponsored company events | Free, unlimited office snacks and beverages | Much more…
Equal Employment Opportunity
Click Therapeutics is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Click Therapeutics also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Click Therapeutics in the U.S. In certain circumstances it may be advantageous to Click Therapeutics to support the application(s) for temporary visa classification and/or sponsor applications for permanent residence so that a foreign national colleague can accept or remain in a work assignment in the U. S. For certain classes of temporary visas, the resulting work authorization may be specific to Click Therapeutics and the specific job and/or work site. Click Therapeutics may at its business discretion decide to or refrain from obtaining, maintaining and/or extending the temporary visa status and/or sponsoring a colleague for permanent residency and /or employment eligibility, considering factors such as availability of qualified U.S. workers and the colleague's long-term prospects for securing lawful permanent residence, among other reasons. Employment applicants requiring immigration sponsorship must disclose, when initial application for employment is made, whether or not they are legally authorized to work for Click Therapeutics in the U.S. and, if so, whether that authorization permits them to work in the job they seek. In no case should Click Therapeutics support of a colleague's temporary visa application or sponsorship of a colleague for permanent residence be construed to guarantee success of that application or amend or otherwise invalidate the "at-will" employment relationship between the colleague and Click Therapeutics.