Cedar
Cedar is a patient engagement platform that elevates the patient experience beyond clinical care.
New York, NY
Remote

Director, Client Growth at Cedar

| Greater NYC Area | Remote
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The Role

Cedar is improving the healthcare financial experience! Our technology improves the overall experience of patient billing and engagement, enabling providers to thrive in a constantly evolving environment while helping patients understand the cost of their care.

As a Director of Client Growth, you will serve as the face of Cedar to our clients. Key areas of focus will be building positive relationships with executive partners, driving strategy around partnership expansion opportunities, and collaborating with internal partners from different departments to execute on client strategies.

Responsibilities

  • Build strategic relationships with existing clients at the executive level
  • Lead the strategy around executing against commercial goals as it relates to your clients
  • Identify and execute on partnership expansion opportunities including new products and rolling out Cedar more broadly across an organization
  • Serve as an escalation point externally and internally for client needs
  • Prepare for and lead regular business review meetings with client partners to discuss performance metrics and highlight opportunity areas
  • Build client champions that become Cedar enthusiasts
  • Collaborate with a variety of internal partners to ensure our clients are set up for success

Skills & Experience

  • Minimum 5 years of experience in account management, sales, business development and/or consulting
  • Proven track record of building VP-level and above relationships with health system partners
  • Experience securing contract renewals and/or expansions
  • Strong written and verbal communication skills
  • Experience and strong interest in the healthcare tech industry
  • Ability to go deep to understand and speak to product capabilities
  • Demonstrates a self-starter mentality
  • Experience working with several internal partners across departments such as product, engineering, and marketing

What do we offer to the ideal candidate?

  • An opportunity to work on a platform that is scaling very rapidly, engaging with millions of patients per year and growing at a rate of 360% YoY as of January 2021
  • A chance to join a high-growth company at an early stage
  • The ability to impact the growth of our company, we value all comments and suggestions
  • Transparency across teams and interaction with multiple departments
  • Competitive pay, employer-paid healthcare, stock options
  • Daily team lunch and unlimited healthy snacks at our NYC office

Applicants must be currently authorized to work in the United States on a full-time basis. Cedar will not hire any applicants for Director, Client Growth who are present in the United States on an F-1 visa. Cedar is not an E-Verify employer and cannot employ individuals on a STEM OPT extension.

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Where we are

We're located in the lovely West Village with easy access with great local restaurants, shops, and bars!

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
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What are Cedar Perks + Benefits

Cedar Benefits Overview

Working at Cedar gives you an opportunity to solve a problem that affects millions of patients annually! We offer competitive pay, employer-paid healthcare, and stock options. Cedar also offers a spacious, sun-lit Manhattan office, free lunch, healthy snacks, cold brew and kombucha on tap. We offer creative and engaging cross functional activities and events, game nights, unlimited PTO and so much more!

Culture
Volunteer in local community
Cedar partners with River Fund to offer in person volunteer initiatives as well as mentorship pairings through iMentor. Our engineers have also led coding classes for kids as well as meetups.
Partners with Nonprofits
Cedar is proud to partner with Path Forward, a non profit on a mission to empower people to restart their careers after time spent focused on caregiving, along with River Fund & iMentor to name a few!
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
We offer annual unconscious bias training for all employees.
Diversity manifesto
Hiring Practices that Promote Diversity
We partner with SeekOut, Shift and Path Forward as well as the Grace Hopper program at Fullstack Academy to ensure we provide opportunities for underrepresented groups.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Cedar employees can contribute up to $2,750 annually
Disability Insurance
Cedar’s policy covers 60% of the employee’s salary up to $2500 weekly.
Dental Benefits
Cedar covers 75% of employee only coverage and 50% dependent coverage on the Value Plan with a buy-up option to the Standard Plan capped at the Value contribution.
Vision Benefits
Cedar covers 75% of employee only coverage and 50% dependent coverage on the Standard Plan.
Health Insurance Benefits
Cedar covers 99% for employees and 50% dependents on the EPO 1000 and HSA 2500 base plans, with a buy-up option to the PPO 20 and EPO 25 capped at the base plan contributions.
Life Insurance
Cedar covers a Flat $50k policy for Life Insurance for each employee.
Pet Insurance
Employee can purchase pet insurance at a discount of 10% through Pet Plan, however the percent of coverage is decided by the employee when they enroll.
Wellness Programs
Cedar created a wellness directory with resources & information on topics like nutrition and meditation. We offer seminars & group sessions with a holistic psychologist among many other offerings.
Mental Health Benefits
We offer well being bundles through our PEO for services like Headspace, Ginger, Springhealth and more. Therapy is covered under our insurance and provide easy access to these resources.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Cedar offers generous parental leave agreed upon by the caretaker and their manager.
Flexible Work Schedule
Remote Work Program
Cedar offers a very flexible remote work program, both pre-COVID and after.
Family Medical Leave
Cedar offers family medical leave for employees. The details of the leave are determined by the employee and their manager.
Company sponsored family events
Cedar offers family events like bring your kids to work day and lunch hour zoo animal show tell.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Cedars sabbatical offerings are determined on by the employee, their manager and our Head of People.
Paid Holidays
Paid Sick Days
Cedar offers unlimited sick days to all full time employees.
Perks & Discounts
Beer on Tap
Casual Dress
Cedar encourages employees to bring their full selves to work and this includes their attire.
Commuter Benefits
Cedar offers pre-tax commuter benefits for all full-time employees.
Company Outings
We offer company outings and events monthly, including our annual company retreat.
Free Daily Meals
Cedar partners with local farm to table caterers to offer healthy lunch everyday and encourages employees to sit together, when possible. We also offer high quality healthy snacks and drinks.
Game Room
Cedar loves games! Although we don't have a designated room, we spend hours playing games in the office and remotely. You will find our sets of corn hole out for our in-office happy hours too!
Stocked Kitchen
Our kitchen is stocked full of snacks and drinks for every desire! Some of our favorites are cold brew, kombucha, rotating craft beers, fresh fruit, yogurt and every kind of chip you can imagine!
Happy Hours
Fitness Subsidies
Our insurance offers a $200 reimbursement twice a year for attending 50 or more fitness classes every six months.
Home Office Stipend for Remote Employees
Cedar has a remote work policy that allows for employees to set up an ergonomically friendly workstation at home.
Professional Development Benefits
Job Training & Conferences
Cedar offers each employee their own learning & development budget to attend conferences and take trainings for their interests, in addition to the company-wide L&D budget for onsite training and more
Diversity Program
Lunch and learns
Cedar hosts lunch & learns monthly. This allows employees to present in-depth on projects they're working on or for the occasional guest invitee to teach the team about a topic of interest.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program pairs folks based on shared interests and goals, from the same team or cross-functionally, and emphasizes building mutually beneficial relationships for professional equity.
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We take great pride in making our employees' wellness a top priority, and given the emotional toll of this pandemic, we created opportunities to talk openly about mental health and wellbeing.

We created a directory with resources for mental and physical wellbeing, emphasizing benefits offered through our health insurance. The directory covers topics such as managing grief, therapist information, nutrition & water intake, and resources on talking to children about current events. We want to take a holistic approach and include resources that appeal to everyone, so we also included information on remote alternative wellness offerings, including reiki, sound healing, meditation and yoga - we are even offering a remote sound healing session this winter for the company!

In response to feedback that people were missing human connection, we went beyond the Zoom happy hour and teamed up with a clinical psychologist who takes a holistic approach to functional medicine. She had not previously offered these kinds of services to an organization like Cedar, and together we built out workshops for caregivers around navigating remote schooling, and manager workshops around remote leadership.

We have received an outpouring of positive feedback for the innovative approach that Cedar has taken to support employees during these challenging times - and our employee engagement data mirrors this response. Our employee Net Promoter Score (eNPS) rose to 49 and our overall engagement score rose to 8.3 (out of 10), demonstrating that small but innovative investments in your people can make all the difference! Although our tight-knit team is eager to be in-person again, we are proud that we were able to make our employees’ remote experience a positive one.

An Insider's view of Cedar

What’s the vibe like in the office?

The vibe is relaxed and pleasant. Everyone is very approachable, incredibly helpful and easy to talk to. Whether catching up with the early morning crew getting coffee in the kitchen, sharing communal lunch or after hours, we are given opportunities to form strong connections with the entire team. We are so fortunate to have such a strong culture!

Vic

Controller

What does your typical day look like?

Before Cedar, I never thought I could be an educator. Whether it’s over phone or chats, I’m able to share my knowledge of medical billing to ~25 patients a day. I help patients understand and resolve their bills and in turn, they share feedback on improvements we can make. It’s great to know that I’m making a difference in transforming healthcare!

Emmeline

Sr. Patient Success Advocate

How has your career grown since starting at the company?

When I started, I was in grad school and didn’t have relevant work experience. As Cedar has grown, I’m proud to say that I’ve grown right along with it, taking on increasing amounts of responsibility while feeling supported and guided with numerous career pathing efforts such as development plans, frequent feedback, and leveling for my role.

Majdou

Organizational Development Lead

What is your vision for the company?

My vision is to achieve our mission with integrity and compassion. Too often, what’s good for people is at odds at what’s good for business. I am certain we can build a winning product and a winning organization rooted in doing what’s right for patients, our clients and our team team members.

Liz

Head of People

How does the company support your career growth?

As we scale, Cedar moves from a “multi-hat generalist” type of organization to a core competency specialist organization. With the scaling that is happening, there are opportunities for career growth in all departments, and leadership is very supportive in exploring interests and finding a good fit that is mutually beneficial.

Neilav

VP, Client Growth

Jobs at Cedar
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Greater NYC Area
3 weeks ago
Cedar is seeking a Chief of Staff, Commercial responsible for supporting our commercial organization! In this role, this individual would run internal operations and effectively collaborate with external partners on behalf of our commercial leadership. Cedar’s Chief of Staff will work closely with our Chief Commercial Officer on day to day priorities as well as pivotal initiatives across the commercial teams. This is a fast paced and collaborative role that requires someone who is comfortable context switching and running projects across a wide range of topics and teams. 

Engineering Manager (Patient Experience)

Cedar
Greater NYC Area
3 weeks ago
We're seeking an Engineering Manager to lead a team within the Patient Pillar of Engineering. Cedar’s Patient Pillar is made up of teams building products that empower our patients as it relates to billing and payments. We are looking for someone to lead the development of a backend which will support payment processing within our providers’ requirements. This Engineering Manager will clear goals for the team and guide them through execution while acting as a senior individual contributor to our codebase.