Director, Client Solutions

| Greater NYC Area
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About Us

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We are an enterprise customer data platform that empowers marketers to create personalized data-driven experiences for the customers. We’re scrappy problem solvers who believe in tackling big challenges with disruptive thinking and giving our customers the support they need to deliver great next-generation experiences at scale.

Simon Data is a data-first customer experience orchestration platform, designed to disrupt the marketing technology and marketing cloud category. Simon’s platform empowers businesses to use enterprise-scale data and machine learning to power customer communications across every channel. Our unique approach allows brands to develop one-to-one relationships with their customers without building a bespoke in-house data infrastructure.

At Simon, we firmly believe that business success starts and ends with people. We all do our best work when we are surrounded by other friendly top performers who want to succeed together. This attitude is core to our values. When you trust your team, invest in their development, and give them ownership, great things happen.

The Role

As our Director of Client Solutions at Simon Data, you will build and manage the team responsible for our mid-market and growth clients. Success in this role means both building out the core capabilities that will enable Simon to successfully manage and grow customer relationships at scale, while at the same time leading engagement and account strategy across a diverse range of Simon customers!

What You’ll Do
  • Nurture and grow a team of Client Solutions Managers and technical support analysts
  • Support account strategy and engagement across Simon’s growth and mid-market accounts
  • Nurture deep, trusted-advisor relationships with the senior-most partners in our client organizations
  • Support the Client Solutions SVP in the maturation of account management processes and tools across the CS function
  • Collaborate with the Director of Strategic Advisory on the development and evolution of Simon’s strategic services offering
  • Partner with Client Solutions Managers to find opportunities to build and expand client wallet share
Qualifications
  • MBA and 8+ years of professional experience
  • 3+ years leading SaaS customer success teams or a CS team at other technology company
  • 5+ years directly managing client relationships for a SaaS company
  • Demonstrated track record building and scaling account management teams in a fast paced, high pressure environment
  • Management consulting experience a plus
  • Subject matter expertise in digital marketing and marketing technology
  • Familiarity with Gainsight and other Customer Success platforms
  • Excellent communication & presentation skills; both written and verbal
  • Collaborative style when working across teams
  • Ability to understand and navigate complicated organizations
  • Ability to strategically understand business problems and map to potential solutions
  • Analytical - comfortable navigating data and technology systems
  • Steadfast focus on driving solution development
  • Open to travel up to 20%
Visa sponsorship for this role is currently not available

Diversity

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • MemcachedDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • WordpressCMS
    • SendGridEmail
    • Simon DataEmail

Location

Our office is located along the East River in the heart of the South Street Seaport! We are a 5 minute walk from the Fulton Street subway hub.

An Insider's view of Simon Data

What’s the vibe like in the office?

It’s an exciting time to be at Simon - we’re expanding rapidly and there’s a lot of opportunity for personal growth. I love that everyone here, from junior folks to the executive team, is super hands-on. We work hard and we’re scrappy, but we know how to have fun - my favorite Simon tradition is going to karaoke during our quarterly offsites.

Ambre

Sales Associate

How do you collaborate with other teams in the company?

Collaboration with other teams is fundamental to my role at Simon. I work closely with our engineering and product team to build and maintain our product per my clients needs. This close collaboration across the organization has provided an excellent learning experience and continues to be one of the most rewarding aspects of my time at Simon.

Prashanth

Customer Success Manager

How does the company support your career growth?

I’ve loved the experience of joining together with my peers to address an exciting opportunity through cross-organizational projects. Personally, it’s provided me the opportunity to better understand the role and responsibilities of different teams and expand my skillset.

Muthu

Account Executive

What is your vision for the company?

Customer relationships are more important than ever. At Simon, we want to help brands build those meaningful experiences and be the platform that supports a more human kind of marketing by leveraging data. There’s tremendous value waiting to be unlocked for brands and for customers who receive a more relevant experience from brands they love.

Jason

Co-Founder, CEO

What makes someone successful on your team?

On the engineering team, and at Simon in general, we really value individuals speaking up about what they think is best for our product and our company. Regardless of management or team structure, the best ideas at Simon come from people at every level contributing to our overall success.

Jessica

Data Engineer

What are Simon Data Perks + Benefits

Simon Data Benefits Overview

Awesome coworkers. Great healthcare benefits. Unlimited and untracked PTO. Offer bonus/incentive programs. Referral bonuses. Flexible work environment. Dog friendly office. Formal career development training and job advancement programs. Also, beer on tap? Cheers to that!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
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