Zipari
Brooklyn, NY

Director, Client Technology Services at Zipari

| Greater NYC Area
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Zipari is a technology start-up company based in DUMBO, Brooklyn, NY. Our mission is to disrupt the insurance industry by introducing consumer-centric solutions powered by data analytics. We encourage all candidates to apply if shaping the future of a growing company, investing in our culture, and solving complex challenges interests you. The Zipari team members have strong work ethics, believe in what Zipari is building, and are committed to achieving company goals. Our team has foodies, talented musicians, artists, and a mix of other unique elements that make us one: The Zipari team!

What You'll Be Doing

  • Managing and developing the Client Support technical team responsible for managing client integrations
  • Interfacing with vendor partners to manage resource capacity, quality and velocity of deliverables, planning for client annual business event support
  • Supporting team members on client engagements in gathering integration requirements, providing technical recommendations, and implementation plans, milestones, tasks and updates
  • Ensuring technical integration leads partner effectively with Solution Architects to follow agreed architectural approach
  • Ensuring each implementation adheres to Zipari’s technology, API and data standards
  • Establishing functional best practices and ensuring adherence during each client implementation 
  • Working closely with solution architecture and client delivery teams to ensure client satisfaction is achieved on each implementation
  • Providing continual feedback for technical feature development to Product, Architecture and Core Engineering teams
  • Managing allocations and deliverable commitments to team members dedicated to client implementations
  • Providing coaching and career path planning for each team member

Requirements

  • Bachelor's Degree in engineering, Computer Engineering, Computer Science or related field
  • 5+ years of experience leading and mentoring others on software engineering best practices
  • 10+ years of technology experience, specifically software development, solution architecture or systems integration 
  • 5+ years of health insurance industry experience
  • 3+ years of experience working with Restful APIs and API Gateways such as Apigee, Mulesoft, etc.
  • Ability to lead and deliver on complex projects
  • Experience working with a variety of integration approaches, including Restful APIs, GraphQL APIs, Message Queueing, SFTP, Streaming, etc.
  • Experience working with Healthcare Payer Core admin systems such as Facets, HealthEdge, QNXT, etc.
  • Experience with HIPAA EDI transactions such as 834, 837, 27x, etc.
  • Experience with IAM platforms such as OKTA, Auth0, Azure AD, AWS Cognito, etc. and standards such as SAML2 and OIDC/OAuth
  • Experience with Business Process Management and Business Rule Engines
  • Experience working in public cloud-based infrastructure such as AWS, GCP or Azure and familiarity with the various technical services
  • Understanding of SPA architecture with relevant JS frameworks (Angular, React, etc.)
  • Experience working in diverse technical configurations, technologies and processing environments
  • Experience using modern software engineering and product development tools including Agile, Continuous Integration, Continuous Delivery, DevOps etc.
  • Experience in reviewing the work of others for architectural compliance
  • Experience working with customers and guiding technical conversations utilizing excellent written and verbal communication skills
  • Excellent interpersonal skills in areas such as teamwork, facilitation and negotiation
  • Strong sense of accountability and ownership

Benefits

  • Competitive salary
  • Equity
  • Excellent health, dental and vision benefits
  • Generous vacation and leave policies
  • Flexible working hours
  • Support for remote work during COVID-19
  • Unlimited monthly MetroCard
  • Maternity and paternity leave
  • Advanced certification and training opportunities
  • Roundout - weekly get-togethers hosted by our Founder/CEO
  • Casual dress

Zipari is committed to a diverse workplace and equal opportunity. We understand that the products we build and the work that we do is better and greater when it is inclusive of varied experiences, skills, and perspectives. We encourage everyone whose experience is close to what we are looking for to apply and allow our team to get to know you.

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Where we are

Zipari is located in the historic Dumbo neighborhood. Outlined by the beautiful Brooklyn Bridge Park, enjoy lunch outside or under the Brooklyn bridge

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SwiftLanguages
    • LightningLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • HarvestManagement
    • ForecastManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubSpotEmail
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What are Zipari Perks + Benefits

Zipari Benefits Overview

- Competitive salary
- Excellent health, dental and vision benefits
- Generous vacation and leave policies
- Flexible working hours
- Support for remote work during COVID-19
- Unlimited monthly MetroCard
- Maternity and paternity leave
- Advanced certification and training opportunities
- Roundout - weekly get-togethers hosted by our Founder/CEO
- Casual dress

Culture
Partners with Nonprofits
Zipari has partnered with Tech Kids Unlimited and the Red Hook Initiative.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within

Zipari Careers In NYC
7

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Sales
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VP, Sales

Zipari
Remote
1 day ago
+36
Zipari is the first and only CX Platform built for health insurance. Health plans and third party administrators use Zipari SaaS solutions and technology to engage more than 40M of their members. If you’re interested in helping shape the future of a growing company, investing in a dynamic culture, and solving complex CX challenges - we want to hear from you! The primary responsibility of the VP, Sales is to lead and direct a sales team to meet

Sales Development Representative

Zipari
Remote
1 day ago
+36
Zipari is the first and only CX Platform built for health insurance. Health plans and third party administrators use Zipari SaaS solutions and technology to engage more than 40M of their members. If you’re interested in helping shape the future of a growing company, investing in a dynamic culture, and solving complex CX challenges - we want to hear from you! What You'll Be Doing Researching, engaging and generating new qualified sales leads. Targ

VP, Sales (Remote)

Zipari
Greater NYC Area
2 days ago
+36
Zipari is the first and only CX Platform built for health insurance. Health plans and third party administrators use Zipari SaaS solutions and technology to engage more than 40M of their members. If you’re interested in helping shape the future of a growing company, investing in a dynamic culture, and solving complex CX challenges - we want to hear from you! The primary responsibility of the VP, Sales is to lead and direct a sales team to meet

Project Manager (Contract)

Zipari
Greater NYC Area
2 weeks ago
+36
Zipari is the first and only CX Platform built for health insurance. Health plans and third party administrators use Zipari SaaS solutions and technology to engage more than 40M of their members. If you’re interested in helping shape the future of a growing company, investing in a dynamic culture, and solving complex CX challenges - we want to hear from you! What You'll Be Doing Managing multiple client projects that involve one or more Zipari

Core Services Developer

Zipari
Remote
3 weeks ago
+36
Zipari is the first and only CX Platform built for health insurance. Health plans and third party administrators use Zipari SaaS solutions and technology to engage more than 40M of their members. If you’re interested in helping shape the future of a growing company, investing in a dynamic culture, and solving complex CX challenges - we want to hear from you! What You'll Be Doing Designing and developing cloud based software products conforming to

Client Success Manager

Zipari
Remote
3 weeks ago
+36
Zipari is the first and only CX Platform built for health insurance. Health plans and third party administrators use Zipari SaaS solutions and technology to engage more than 40M of their members. If you’re interested in helping shape the future of a growing company, investing in a dynamic culture, and solving complex CX challenges - we want to hear from you! What You'll Be Doing Managing an assigned portfolio of existing customers ensuring

Sales Development Representative (Remote)

Zipari
Greater NYC Area
3 weeks ago
+36
Zipari is the first and only CX Platform built for health insurance. Health plans and third party administrators use Zipari SaaS solutions and technology to engage more than 40M of their members. If you’re interested in helping shape the future of a growing company, investing in a dynamic culture, and solving complex CX challenges - we want to hear from you! What You'll Be Doing Researching, engaging and generating new qualified sales leads. Targ