HUMAN
We protect the integrity of the internet by disrupting the economics of cybercrime.
New York, NY

Director, Cloud Platform & Operations

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At HUMAN, we are all about keeping it human. We are the global leader in bot mitigation. We protect many enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly ten trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them.


Founded in 2012 in a Brooklyn sci-fi bookstore, our Bot Mitigation Platform protects enterprises from the sophisticated bots that threaten them. It’s an ongoing war that we fight passionately every day. Join our mission to stop bots, disrupt the economics of cybercrime, and keep it human.


This team delivers tools and products that act as a platform for the rest of engineering and detection to focus and deliver on their missions more efficiently. It also is responsible for ensuring that all our systems and applications are running at required performance and availability according to the published SLAs.


We're looking for a Director, Cloud Platform & Operations to join our ranks to help us identify, plan, build and deliver the most impactful projects to drive our mission.

What you'll do:

  • Understand organizational strategy and goals. Help the team understand decision criteria so they can make prioritization decisions for their sprints and day to day work
  • Develop the roadmap and OKRs, in conjunction with the other Technology leaders to implement solutions that will support the technology vision and architectural plan. 
  • Lead and develop a team of talented Cloud, Operations, and DevOps professionals by hiring and retaining top talent
  • Establish a DevOps culture with the appropriate observability, operational processes, and engineering practices for the team
  • Build a healthy succession bench and foster a culture consistent with our brand, organizational values, user/customer focus, and passion for the web.
  • Oversee technology infrastructure including platforms, networks, cloud servers, and systems necessary for all operations with a perpetual eye on cost and security.
  • Lead delivery of software that enables critical internal processes, such as continuous deployment, bot fraud investigation, and data ingestion and processes
  • Use your experience to help the team with critical architectural and delivery decisions
  • Develop and participate in operations, release management, incident management, problem management, configuration management, and change management processes
  • Manage cloud infrastructure across multiple regions and cloud providers.
  • Ensure performance and availability according to the published SLAs.
  • Build and support the on-call team in responding to cloud incidents around the clock
  • Create automation, tools, and technology to support the deployment and operation of our software and other commercial solutions.

Who you are:

  • You have 4+ years of experience in a high tech infrastructure/operations management roleYou have extensive experience in AWS (or comparable cloud provider) stack
  • You have experience in operations, release management, incident management, problem management, configuration management, and change management processes
  • You have the ability to build processes and policies to establish consistent best practices
  • You have demonstrable experience researching and implementing new technologies
  • You are a servant leader - you understand that you are here to serve the team and make them successful.
  • You reason from first principles and evaluate options rigorously.
  • You lead by example.
  • You are open, transparent, and work in tight collaboration with anyone.
  • You are naturally curious and passionate about learning and growing your skillset. 
  • You have the ability, and more importantly, the passion to teach, coach, and mentor individuals and contribute frequently to educate the greater community.
  • You have both breadth and depth of software engineering expertise.
  • You have excellent verbal and written language skills, especially when talking about code and systems.
  • You are comfortable communicating in a decentralized work environment and across organizations.

What we offer:

  • Unlimited vacation policy
  • Competitive salary and bonus structure
  • Medical, dental, and vision insurance for all full-time employees
  • Fully paid parental leave
  • Company-sponsored TalkSpace membership for you and your family
  • Professional development fund
  • Annual WFH budget
  • Excellent mentoring from senior leaders and challenging development opportunities

Life at HUMAN:

Our HQ office is located in New York City, but we have HUMANs all over the world. We are growing the company deliberately with a keen eye towards maintaining a culture that values diversity, work/life harmony, and career growth. We are doing meaningful work, and we need people to join our mighty team. We have offices located in NYC, Virginia, Victoria, and London, and remote HUMANs in cities around the globe.


We work with most of the largest platforms and enterprises on the planet. We're focused and propelled by a substantive mission. We're building a very sophisticated product that fights a real threat to humanity.


We understand it takes a diverse team of passionate, curious, and, creative people to solve the challenges involved in protecting the Internet. Our dynamic team of HUMANs have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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What are HUMAN Perks + Benefits

HUMAN Benefits Overview

Unlimited PTO
Private medical and dental insurance for all full-time employees
Fully paid parental leave
Learning & Development fund
Phenomenal coaching from senior leaders and challenging development opportunities
Monthly internet, phone bill, and meal stipend to support working remotely during COVID-19
Company-sponsored TalkSpace membership for you and your family

Culture
Volunteer in local community
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
We partner with Paradigm for ongoing unconscious bias training for anyone involved in our hiring efforts.
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
We offer a weekly "Mind & Meditation" session in the office to help bring some zen to your work week.
Financial & Retirement
401(K)
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
All new hires will receive $1000 to kit out their home offices.
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available

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