Director of Coach Operations

| Greater NYC Area
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Noom is looking for an experienced operations manager to support our growing team of 3,000+ coaches. You will oversee the day-to-day operations of our coaching department leads and will collaborate most directly with members of the coaching operations team and other coaching department directors. You will lead initiatives related to product line incubation, resourcing and allocation, hiring, systems and resources, and process optimization. 


What you’ll be doing:

  • Manage our Coach Operations team; motivate, inspire, and maintain a positive work culture
  • Help build out a more robust coaching operations team
  • Define Coach Operations, its purpose, and respective sub teams
  • Help Sr. Director continue to refine intra-team OMs/OKR processes, ensuring alignment with other departments
  • Overseeing teams that own:
    • Product line incubation - Oversee the planning, execution, and maintenance of new coaching products
    • Coach Hiring operations - set quarterly hiring plans; oversee new role creation, promotions, and internal mobility processes
    • Resourcing and allocation - time and absence management, manager assignment, weekend staffing, workload and coach staffing forecasting, 
    • Systems and resources - manage internal and external coach tools and knowledge and resources
    • Process optimization - ensure coach operations are running smoothly and help eliminate redundancies

What we’re looking for:

  • 10+ years of experience, including
    • Managing business operations at a similar company
    • Workforce management
    • Metric tracking, analysis, and reporting
    • Process Optimization
  • Excellent analytical and presentation skills
  • Deep experience working in cross-functional environments 
  • Experience optimizing the operations of large, growing companies

Nice to haves:

    • Results Orientation -- Has a track record of exceeding goals successfully. Pursues everything with energy, drive, and the need to finish. Pushes self and helps others achieve results, setting aggressive goals and high standards. 
    • Project Management -- Need a proven record of structuring projects and programs and working with a diverse group of stakeholders to achieve goals.
    • Problem Solving  -- Strong first principles thinker. Is able to uncover the root cause of difficult problems. Rapidly and incisively can assess pros / cons, risks / benefits. 
    • Analytical Skills -- Ability to derive insights from data and generate actionable recommendations / hypotheses 
    • Leadership-- has the potential to serve as a capable and inspiring team builder and people leader 
    • Communication-- Delivers messages in a clear, compelling, and concise manner. Actively listens to others and encourages the open expression of diverse ideas and opinions.
  • Decision-making- Comfortable, confident, and quick in making decisions that impact a large team
  • Preferably local to the New York, NY area, or willing to relocate

What Makes This Job Amazing:

  • Helping millions of people lead healthier lives every day
  • Being part of Noom's rocketship (with revenue exploding 20x in the last 2 years, and team growing, there are great opportunities for advancement)
  • Wonderful benefits (wellness budget, free meals in the office)
  • Huge learning & professional growth opportunity (professional growth is a must at Noom, we reimburse all books, send you to lots of courses, etc.)
  • Being part of a transparent, high-performance, yet still close-knit culture

This is a full-time position that offers a competitive salary, equity, and benefits. We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement. 

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Location

229 W 28th Street, New York , NY 10001

An Insider's view of Noom

How would you describe the company’s work-life balance?

When I first started at Noom, I’ll admit to a bit of skepticism, “Wouldn’t it be better to just receive more salary in lieu of these benefits?” In my first six months as an employee at Noom, I’ve seen (and taken advantage of) these benefits and can attest to the difference it makes on life both in and outside the office.

Randy

Data Analyst

How has your career grown since starting at the company?

I started at Noom eight years ago. It was my first real job out of college, and I’ve been fortunate to have held many positions since starting. Starting as Noom’s office administrator, I am now the product manager. Noom has supported my growth at every stage.

Stacey

Product Manager

What unique initiatives do you have that encourage innovation?

At Noom, rapid iteration isn’t limited to just features. For example, the way we conduct feedback. At most companies, feedback employees get is limited to performance reviews that come yearly or bi-yearly. We conduct weekly 1:1s with mentors, tech leads, and product managers—to get feedback on both our performance and help the company grow.

Rose

Growth Engineer

What are Noom Perks + Benefits

Noom Benefits Overview

In addition to full-time compensation, Noom’s full-time employees have access to early equity packages. With a growing international community, all Noom employees have the option to work remotely. Whether this means staying in your PJs all day or working from a remote island in the Carribean. Additionally, Noom employees receive access to comprehensive health insurance, and perks include daily lunch prepared in-house for employees at its NYC headquarters, weekly yoga sessions, weekly and monthly team bonding, an annual offsite, and more.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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