Director, Command Center Operations

| Greater NYC Area

Director - Command Center Operations New York, NY

At Pager, we are on a mission to fundamentally transform the consumer experience in accessing the healthcare system. Our team embraces a true entrepreneurial spirit; operating with a sense of pride, perseverance and care for one another. We strive to continually deliver the best results and focus on how every action taken helps push Pager forward.

Pager is looking to hire a Director of Command Center Operations to lead Pager’s patient-facing team, develop clinical best practices and new services, and expand Pager footprint beyond the tri-state area. Traveling will be required for this role (20%).

You’ll be working in a fast-paced collaborative environment with the partner solutions and product teams. You will also have a strong partnership with telemedicine providers and third parties that extend Pager’s clinical scope of services.
 

RESPONSIBILITIES

  • Develop objectives, routines, policies, procedures, and metrics for the day-to-day activities with respect to both inbound and outbound
  • Work closely with the Medical Director to create and improve clinical protocols in order to expand the scope of service
  • Ensure proper patient care protocols are in place to support the scope of services
  • Manage and maintain sound operations by monitoring system performance, prepare action plans, resolve problems and develop process improvements
  • Maintain staffing and scheduling of clinical, non-clinical, and administrative staff to meet service levels
  • Create and execute on expansion plans to open satellite Command Centers in new geographies
  • Collect and analyze statistics/metrics and prepare performance reports for senior management
  • Collaborate with the Product team to accurately translate user needs to requirements
  • Manage nurse and provider licensing, credentials, and documentation
  • Manage and help develop telemedicine partnerships

IDEAL CANDIDATE

  • Minimum of 6-8 years of experience in healthcare administration, call center experience a must
  • Bachelor’s degree
  • Strong organizational, time management skills and ability to work independently
  • Background in customer service
  • RN or NP with a Master’s in a Healthcare related field such as a Master’s of Science in Nursing or Healthcare Administration (MBA, MHA, MHS, MPH)

At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • objective-cLanguages
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • vue.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Campaign MonitorEmail
    • CheetahMailEmail
    • Campaign Monitor Email

Location

Nestled in the trendy neighborhood of NoHo, Pager employees enjoy the proximity of several transportation options & a variety of top-rated restaurants

An Insider's view of Pager

What’s the vibe like in the office?

Pager has a positive and fun energy. The teamwork is phenomenal. Everybody is helpful and puts in a lot of effort to support one another to be successful!

Frances

Nurse Navigator

What makes someone successful on your team?

A successful nurse at Pager is a safe clinician, a critical thinker, and super tech-forward. Our team must be able to triage patients quickly yet efficiently, while utilizing cutting edge technology to optimize the patient experience. We want to provide our patients with the best customer service, but most importantly, we want to keep them safe.

Stefanie

Nurse Navigator

What makes someone successful on your team?

Continuous learning helps us improve our skills and knowledge. Learning quickly from our successes and failures and understanding the business is key.

Emiliano

Engineering Manager

What are Pager Perks + Benefits

Pager Benefits Overview

At Pager, we strive to offer perks that promote wellness and a healthy lifestyle. Some examples of these benefits include:
-Excellent health insurance, dental & vision
-Commuter benefits through Optum
-Annual Citi Bike memberships
-Headspace meditation app (annual subcription)
-Healthkick
-Free access to the Pager app inc. family
-A variety of fun events for all, some examples include happy hours, yoga, potluck lunches & book club

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At Pager, we value you and your time outside of the office. Our unlimited vacation policy allows employees to take as many days off as they need, with manager approval.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Pager has partnered with a local yoga studio to provide employees with free classes. Annual memberships to Crunch Gyms are also available at a discounted price to employees.
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