OUR MISSION: DELIVER SMART TECHNOLOGY THAT MAKES THE LIVES OF OUR EMPLOYEES EASIER!

Title:

WeWork’s Director, Corp systems (Collaboration & Project Management suite)

Overview

WeWork’s Director, Corporate Systems will have a passion for delivering Company wide technology and operational excellence by defining process improvement, software & workforce automation, software management, administration, SaaS platform management, customization, connecting SaaS platform via native or 3rd party APIs along with a desire to relentlessly champion best practices in a hyper-growth and dynamic environment.

In this leadership role you will liaise the relationship with vendors and application owners when troubleshooting application issues and requesting  enhancements for the following applications but not limited to: Atlassian products, Adobe, GSuite, MicroSoft, Visio, Omnitza, SmartSheets, Monday.com, Asana, LucidChart, Docusign, Digify, DropBox, Intralinks, Box, Airtable and others as needed.

The Director, Corp Sys will lead a team located in New York and provide direction and oversee delivery across The We Company’s technology functional areas and business lines.  You will manage all aspects of technology platforms’ development and deployment of execution methodologies, standards, tools and training based on value to the business, while providing the necessary governance to maintain the current application portfolio.  Deployment, administration, change management, releases, sprint planning, working with internal stakeholders and gather requirements, lead release cycles, and work with cross-functional teams. This position reports into the VP, Corporate Systems and will be part of the Corporate Technology team.

Key Responsibilities

The Director, Corporate Systems will have a number of critical responsibilities focused on partnering with the Business Units to deliver a world-class service, manage technology platforms, scale our processes, and innovate leveraging disruptive solutions.  

• Provide strategic direction and mission of the SaaS and software capability in alignment with the strategic and operational objectives of the business.
• Push each SaaS platform to its limits by way of understanding the capabilities and limitations, ins and out of the entire platform, functionality, management, administration, support, known challenges, competitive landscape, customization capabilities, future roadmap, integration with other platforms to drive optimum automation
• Develop organizational design and functional roles and responsibilities for SaaS platforms
• Collaborate with internal stakeholders, including IT and business resources to develop requirements and project planning .

• Work as a technical expert that provides process and delivery expertise, manages key stakeholders and acts as a positive disruptor by reinforcing a transformation culture. 
• Be an agent of change and an innovative problem-­solver who can generate scalable solutions to business problems with speed, agility, and quality.
• Contribute to the design and evolution of leading edge business process engineering and productivity tools.
• Leverage SaaS solutions to automate business processes securely and efficiently at scale.

Skills and Professional Requirements

• Bachelor’s degree in computer science, business, or a related discipline required
• 10+ years of relevant professional experience, with a minimum of 5 years in a leadership role with direct technical responsibility for Saas/software Management at either a best-in-class global company or high growth startup.
• Demonstrated track record of successfully transforming global enterprise business processes that touch multiple disciplines, software, hardware, and infrastructure.
• Experience with SDLC, ITIL, Agile, Sarbanes-­Oxley Technology Controls, and ISO27001 is desirable.
• In this leadership role you will liaise the relationship with vendors and application owners when troubleshooting application issues and requesting  enhancements for the following applications but not limited to: Slack, Zoom, Monday.com, Airtable, Smartsheet, Trello, Jira, Confluence, Wordpress and others as needed.

Critical Skills & Behaviors for Success

• Gets things done, with both a short and long-term view in mind
• Thrives in a fast-paced, Agile environment with exceptional organizational skills and ability to re-prioritize on a consistent basis
• A hands-on and adaptable leadership style with commitment to driving results

• Thought leader for peers, clients, as well as a team, getting to root causes of issues
• Can play “high and low”, operating at both a strategic and tactical level as needed
• Strong presenter, demonstrating the aptitude of communicating clearly and effectively to senior management and all levels

• Provide coaching and learning opportunities to teams ensuring leading-edge practices
• In this leadership role you will liaise the relationship with vendors and application owners when troubleshooting application issues and requesting  enhancements for the following applications but not limited to: Slack, Zoom, Monday.com, Airtable, Smartsheet, Trello, Jira, Confluence, Wordpress and others as needed.