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Director of Customer Engagement

| Greater NYC Area

Director of Customer Engagement

About us:

Retail marketing teams have a lot on their plates. The data they collect provides an unparalleled opportunity to establish meaningful and personal relationships with their customers, but it has also led to an explosion of metrics to track, measure, and optimize. Opens, click-throughs, likes, retweets, conversion rates: today’s retail marketer is resource-strapped and scrambling to execute on dozens of competing priorities. Overwhelmed with a flood of customer data, companies are looking for analytics software that will go beyond just reports and dashboards. They’re seeking platforms that will help them take action. Enter Custora.

The Customer Success team represents Custora by supporting, strategizing, and executing with retail marketing teams to optimize their marketing actions through the use of our software. Customer Success team members are also responsible for applying their understanding of customer needs and the e-commerce landscape to help Custora develop new features and improve the utility of the product. We are excited to work with some of the smartest retail and ecommerce marketing teams in the business (Tiffany & Co, Sephora, Bonobos and more), and are passionate about building the future of marketing!

Things you’ll do:

  • Oversee a high performing team of Customer Engagement Leads, Associates and Analysts leading key customer relationships
  • Provide guidance on analysis and insight presentations to help customers launch effective marketing campaigns.
  • Work closely with sales, marketing and product teams to deliver a cohesive customer experience.
  • Build relationships with senior level retail executives (e.g. CEO, CMO, Head of Strategy)
  • Facilitate upsell and expansion opportunities and serve as an escalation point for resolving customer feedback

Things you have:

  • 6+ years of professional experience in retail, e-commerce, marketing, management consulting, or a related field. MBAs or other advanced degrees are welcome.
  • Top notch analytical skills. You love data and have experience producing in-depth analysis that lead to results.  
  • Outstanding communication skills. You love interacting with customers and thrive in cross-functional team environments.
  • Leadership skills. You enjoy leading teams and mentoring junior team members. You've done it before, through feedback and performance reviews. 
  • Positivity and awesomeness. You are excited about being an integral part of a fast moving start-up and consider no job too small.

What it’s like to work here:

  • On Monday we eat and meet as a team to chat projects and progress.
  • We’re 45 genuinely nice people. We work together (to varying degrees) and experiment with (figure out) how to do things. It’s an amazing environment to both explore your professional interests and shape your career trajectory.
  • We move quickly. You build something and the next day it comes to life. You see and feel an immediate impact with the collective efforts of the team.
  • We’re building a company and a team we love. We’re in it for the long run.
  • Read more about what makes us, us here.
  • Find out more here or here.

The perks

  • We’re a flexible work environment.
  • Competitive salary and meaningful equity
  • Health, dental and vision insurance (100% covered)
  • Free lunch every day, plus free water — hot and cold!
  • Unlimited vacation: take as much time as you need (we recommend at least 3 weeks)
  • Monthly unlimited MetroCard.

Custora is an equal opportunity employer. We value diversity. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, disability status, or socioeconomic status.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • HadoopFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • HiveDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

We're a skip from Bryant Park in the heart of the Garment District, with easy access to all the trains and an outdoor terrace overlooking Manhattan.

An Insider's view of Custora

How has your career grown since starting at the company?

I joined Custora after having spent time in finance and consulting. While I joined on Success team, just a year in, I was encouraged to follow my passion for product development. The ability to map your own career trajectory and have such a big impact makes Custora an amazing place to come to work every day!

Nitika

Product Manager

What unique initiatives do you have that encourage innovation?

Our product development process at Custora encourages innovation across multiple teams, not just engineering and product. Team members across the org have the ability to pitch product and development initiatives which we get to vote on and decide as team what gets built and what get prioritized.

Jon

Co-Founder, CTO

What are Custora Perks + Benefits

Custora Benefits Overview

We pride ourselves on making the Custora work environment one that people feel supported and appreciated. We offer generous benefits across the board and incorporate them into our compensation packages in a holistic way.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
100% coverage
Vision Benefits
100% coverage
Health Insurance Benefits
100% coverage
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Lunch provided daily!
Happy Hours
Often offsite and more often at our office bar and terrace
Pet Friendly
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
We provide an annual stipend for personal & professional development workshops and classes.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Continuing Education stipend
We offer $500 annually for continuing education.
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