Order.co
Order.co is a spend efficiency platform with a mission to simplify buying for businesses.
New York, NY
Remote
Hybrid

Director of Customer Onboarding

Sorry, this job was removed at 7:16 a.m. (EST) on Friday, January 21, 2022
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Company Description

Recently named one of Built In's 2022 Best Places to Work, Negotiatus is a spend management platform that is transforming the purchase and pay processes of businesses across industries like cannabis, healthcare, fitness, retail, and hospitality. We’re experiencing an explosive uptick in new logos and looking for an onboarding leader to craft and refine repeatable playbooks and processes centered around leading indicators of success to improve new logo retention, product adoption, and speed to value.

Job Description

  • Lead the strategy for Negotiatus’ customer onboarding program, developing methodologies, delivery mechanisms, playbooks and tools to deliver a scalable, best-in-class experience

  • Maintain a continuous improvement mindset and monitor the efficiency of processes as well as customer and employee satisfaction

  • Build clear and measurable KPI guidelines for your team members and deliver consistently against those KPIs

  • Oversee that onboarding and training collateral are evolving to keep pace with our product and meet the business needs of our customer base

  • Build a world-class team by adding, coaching, and developing talent at both the manager and individual contributor level

  • Act as a point of escalation for Onboarding Managers and the larger team

  • Partner with Product to continuously improve the onboarding experience and be a voice in roadmap planning

  • Work alongside Sales and Account Management leaders to improve cohesion and value delivery across the customer journey

Qualifications

  • 5+ years Customer Success or Customer Onboarding experience in B2B environments

  • Experience scaling teams and processes in a growing company and a fast-paced environment

  • Knowledge of modern CS tools and systems

  • An ability to use data to analyze results and make data-driven decisions

  • Ability to strategize outside the box and think conceptually in a fast-paced organization

  • Polished communication skills, experiencing presenting to an executive-level audience

  • Experience with PLG approach to onboarding a plus 

  • Experience with monthly subscription or freemium SaaS a plus

Additional Information

  • A competitive compensation package including stock options

  • Robust medical, dental, vision, and wellness benefits

  • Flexible time off and remote work policies

  • Generous leave policies and support for new and current parents

  • Employer-sponsored 401(k)


Negotiatus is an equal opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.

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What are Order.co Perks + Benefits

Order.co Benefits Overview

We offer a robust set of perks and benefits with our team members' well-being at the forefront of all decisions we make.

While we are headquartered in NYC, 50% of us work remotely across 30 US states! Both remote teams and those with access to an office are offered a work from home stipend to equip their home offices with the things they need to do their best work from anywhere!

For those that do work in the office, we offer Commuter Benefits, unlimited nitro cold brew, and a fridge stocked with the team's favorite snacks.

In addition to our table-stakes medical, dental, & vision offerings, we offer memberships to Gympass and Talkspace. For the team's retirement planning needs, we provide pre- and post-tax 401k plans with an employer match!

And finally, birthing and non-birthing parents are eligible for childcare benefits and our generous parental leave policy from day one.

We strive to empower Order.co employees by creating an atmosphere of continuous professional development. We have developed a program of training courses; online learning; and other activities to fulfill both employee and organizational goals, and we're just getting started!

For anything that team members are interested in learning outside of what we offer, we provide an annual learning stipend!

Culture
Volunteer in local community
The Order.co team has volunteered with the Black Mental Health Alliance, New York Restoration Project, and the Adina's Angels Fund. We are continuously building new volunteer opportunities!
Partners with nonprofits
Order.co partners with diverse non-profits such as the Black Mental Health Alliance, New York Restoration Project, and the Welles Remy Crowther Charitable Trust.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Order.co will match up to 4% of each paycheck, dollar for dollar, with no vesting.
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Our executive leadership team is passionate about ensuring our employees have access to meaningful perks and benefits including parental leave, mental health resources, and flexible remote work opportunities.

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