Director of Customer Service Partnerships

| Greater NYC Area | Hybrid
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Noom is a leading global digital health company focused on helping people live healthier lives through behavior change. We’re a mission-driven, high-growth organization that’s powered by science, technology, and world-class talent.

Successful behavior change requires a deeply empathetic and caring support team, and a top-notch customer support experience is a critical part of that team.  As the Director of Customer Service Partnerships, you will bring our customer experience to the next level of operational excellence by scaling, and fostering our vendor relationships. 


What you’ll be doing:

  • Drive an exceptional global customer experience, retention and winbacks through strategic customer operations partnerships. 
  • Scale Noom’s customer operations by selecting and growing vendor relationships. 
  • Oversee the launch of new services such as multi-lingual customer service  teams, data entry and customer acquisition teams  and plan the transition of day to day management and oversight. 
  • Introduce new customer experience technology partners that have a proven track record of driving measurable business value and ROI while improving customer satisfaction, retention


What we’re looking for:

  • Bachelor's degree or equivalent work experience
  • Required 7-10+ years of experience in a contact center and/or managed operations environment
  • Required 3+ years of experience in Contact Center Vendor Management experience
  • Required 3+ years of financial oversight
  • Require the ability to work effectively in a fast-paced environment, handle stress and adapt to rapid changes in information, process, direction or immediate workflow. 
  • Very strong critical thinking and analysis skills. Able to take an ambiguous problem, use data-informed brainstorming, identify goals and metrics, and drive a team to deliver on them.
  • Strategic - familiar with strategic planning over a year or more and turning a long-term roadmap into reality.
  • Strong familiarity with CRM tools, both from an evaluation perspective and an implementation perspective.  Experience with ZenDesk is a plus.


What Makes This Job Amazing

  • You’ll be helping millions of people lead healthier lives every day
  • You’ll have wonderful benefits including healthcare/dental, wellness budget, daily gourmet meals prepared by our onsite chefs, onsite yoga, and annual technology upgrade allowance
  • You’ll experience huge learning & professional growth opportunities. Noom believes in supporting you; we’ll cover the cost of books, courses, conferences… you name it!
  • You’ll become part of our transparent, high-performing, and close-knit team
  • This is a full-time position that offers a competitive salary, equity, and benefits. We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.

More About Noom

At Noom, we believe that the individual is the greatest force for good, not just in their health but in unlocking their fullest potential. We apply the same principles inside Noom. Across our dynamic organization, we empower our teams to execute on big ideas and we start and end each day with responsibility to make the world a healthier place. Fortune, Inc., Glassdoor, and Crain’s have all named Noom a Best Place to Work including being named on Fortune’s lists for Best Workplaces in New York, Best Workplaces in Technology, Best Workplaces for Women, and Best Workplaces for Millennials


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Location

450 W 33rd Street, New York , NY 10001

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