Director of Customer Success

| Greater NYC Area
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Bizzabo is currently looking for a Director of Customer Success to lead our corporate team of Customer Success Managers and help create an industry-leading customer experience within the event technology world. This person will serve as a strategic member of customer success leadership and will work cross functionally with heads of Product, Sales, Services and Marketing to further develop new and creative ways to drive revenue and growth. Reporting directly to the Head of Customer Success, you will strive to develop and lead our current team while simultaneously recruit and hire for additional rockstar CSMs

Bizzabo is the only event success platform for in-person, virtual, and hybrid events. Bizzabo’s all-in-one event software helps companies measure, manage, and scale events towards key business outcomes—empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events. Bizzabo powers events for brands like Amazon, Electronic Arts, Financial Times, Forbes, Siemens, and Salesforce to name a few. The company was founded by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and has hundreds of Bizzaboers working around the globe.


Community Details and Perks:

The Bizzabo Community

At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.

Our core values as a community have carried over to the virtual workspace as we’ve transitioned to remote work in light of COVID-19. We are closely monitoring the situation and will be further assessing the situation in January 2021.


Perks

  • We offer a comprehensive insurance package at no out of pocket cost to the employee, 401k, Pre-tax commuter benefits, and a generous vacation policy.
  • We are a dog friendly in-person and virtual office!
  • For new employees joining us during this remote work period, we offer a comprehensive virtual onboarding experience with a stipend to get your remote office set up. 
  • We have frequent Bizzabonding activities including bi-weekly sponsored lunches, bi-weekly happy hours, virtual cooking classes, yoga classes, fitness classes, and other virtual bonding activities to keep our Bizzaboers engaged and connected. We welcome all new ideas and encourage each Bizzaboer to participate or lead their own virtual event!
  • Our office is located on 27th and Broadway south of Madison Square Garden. This vibrant neighborhood includes great lunch spots, train accessibility, and views of the Empire State Building.


What you’ll be doing:

  • Manage a quickly growing global team of Corporate Customer Success Managers and Renewal Managers and be accountable for their success and development.
  • Drive customer success through initial onboarding, product adoption, retention and growth initiatives.
  • Promote customer satisfaction, loyalty, and advocacy by understanding our customer’s unique (and evolving) needs and delivering value.
  • Help build and implement strategies for lifecycle activities, renewals, up-sells, and business reviews as we scale our Customer Success organization.
  • Serve as the leader, developing the business plans, hiring and developing teams, serving customers and working cross functionally with our Account Management team on expansion opportunities.
  • Partner with Sales, Services, Marketing and Product leadership to develop and execute global strategies that create successful, and growing customers
  • Take the lead and think creatively about our current Customer Success team and practices by implementing new processes that align with previous experience and best practices for Success teams.
  • Monitor high touch accounts and proactively take action to achieve ongoing success
  • Work closely with Director of Customer Success, Enterprise and Head of Customer Success to design and implement an industry-leading customer success strategy

Who you are:

  • You are a creative thinker who is constantly looking to bring new and fresh ideas to your team
  • You have experience managing a team CSMs in a high growth, fast-paced environment
  • You have 8-10 years of experience working within a Customer Success environment
  • You’re passionate about building world-class, global teams and coaching individuals to success
  • Proven success in establishing a clear vision and driving change within a customer facing organization
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Location

Our office is located in the Flatiron District. Our energetic culture extends beyond the office and into the neighborhood of trendy bars/shops. Bizzabo also has offices in Israel, London, Montreal and Kiev.

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