The world’s only universal shopping app. nate is a venture-backed, intelligent automation, social shopping and payments startup, with offices in New York and London. nate just closed it’s series A round, raising 38MM from Renegade, Forerunner Ventures, Coatue and Canaan, among others. 

nate was created based on the principle of “humans inspire, machines execute”. It guides our team to create a product and company that is truly consumer and privacy first, and that will play a part in online shopping solutions from moment of inspiration to purchase. 

The nate team is a special one. Check out nate.tech/join to take a closer peak at our principles and company experience. You can expect a culture that is very dynamic, open, and a team that is highly passionate about what we do. Sounds like something you’d fit in with? Apply.

about nate:

We are looking to hire a seasoned Director to build, manage and lead our Customer Service team. nate is customer-obsessed and we pride ourselves on maintaining the highest standards of customer satisfaction. This person will help us take the team to new heights and develop the process, structure, and team that will enable us to continue to scale. Responsibilities include resolving customer questions, recommending solutions and guiding customers through features and functionalities. You will be accountable for setting and holding quality support standards for the team, by reviewing their work, spotting trends and driving improvements.

what you'll do:

• Act as a customer advocate and approach your work through the customer's eyes
• Lead and manage the Customer Service team, delivering exceptional service to our customers 24/7
• Provide solutions-oriented support to our customers and optimize the customer experience by liaising with the internal teams
• Work with the team to establish KPIs that help measure performance, identify gaps, effectively create a best in class customer care solution for our customers and report KPIs consistently to leadership.
• ​​Be the “Voice of the Customer” to the Product Development team to ensure we continue to evolve as a platform in a way that aligns with the goals of our customers and drives long term resolutions.

about you:

• 4+ years experience leading a customer service/customer success team
• Experience using help desk software & remote support tools - Apple Business Chat is a plus!
• You lead by example, and you are not afraid to roll up your sleeves and do the work
• Deep familiarity and a strong philosophy regarding customer service standards
• Experience managing well in fast-paced, high-growth environments
• Outstanding communication skills, organizational skills, attention to detail, and the ability to balance multiple tasks and projects simultaneously, with an eye for prioritization

finally, some perks!

• Work title freedom
• Fully paid health benefits
• biweekly team socials
• Personal growth Fridays
• Unlimited time off
• Massage therapy sessions
• Group guided meditations
• Team building trips
• Fully loaded kitchen with coffee, tea, fruit and snacks
• Competitive Compensation

nate is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.