BetterCloud is the first SaaS Operations Management Platform, empowering IT to define, remediate, and enforce management and security policies for SaaS applications. Over 2,500 customers in 60+ countries rely on BetterCloud for continuous event monitoring, quickly remediating threats, and fully automating policy enforcement.

We are a high-energy, high-growth product company and as we grow, so does our office footprint! BetterCloud is looking for a Director of Facilities who will oversee every aspect of our office space -- from proactively identifying the needs of our growing team and overseeing office space build out (in ATL and SF) to daily office operations and maintenance -- to ensure our office space supports employee productivity and fosters community and wellness across our talented and dedicated team. The day-to-day security, safety, and appearance of our office locations will rest securely on your shoulders.

The Director of Facilities manages relationships with external vendors and organizes internal committees for decision making, all with a keen eye for creating and managing detailed projects and multiple moving pieces. As a member of the People and Culture team, the ideal candidate must be a good listener and problem-solver with a strong customer-service orientation. The role reports the Chief People Officer located in New York City. If you thrive in an exciting and evolving environment, you'll play a critical part in scaling our team.

Requirements

• 8+ years experience in facilities management and/or construction with a record of results
• Minimum 3 years hands-on experience managing a team with variable skills/capabilities
• Ability to effectively multi-task, seamlessly combining both delegation to team and direct line-item contribution to detailed projects
• Strong decision-making skills and the ability to meet aggressive deadlines with little supervision
• Ability to effectively and succinctly communicate complex processes and recommendations to senior executives
• Demonstrate our culture of service excellence and must have a sense of dignity, pride, and satisfaction in work
• Outstanding organizational and follow-through skills; meticulous attention to detail is a must
• Prior success delivering projects on time and within budget--and you've worked with contractors, vendors and architects to build out office space
• Working knowledge of OSHA compliance regulations and experience maintaining building safety programs
• You love working in fast-paced environments and creative problem solving
• You find no task too big nor too small and are happy to do whatever it takes to bring a vision to life
• You are an excellent communicator in both interpersonal interactions and in written communications
• Exceptional GSuite skills and abilities

Responsibilities

• New office space: Oversee new office build out from design to move in, ensuring it positively shapes our culture, productivity, wellness and collaboration.
• Secure proper permits for construction
• Identify and manage contractors, architects, engineers; manage RFPs and bids; negotiate contracts; review and approve materials and quotes
• Lead construction projects, including regular meetings, approvals and progress updates
• Gather requirements from all stakeholders to ensure the office meets the needs of the business, balance competing priorities, find creative solutions and communicate with all stakeholders
• Complete necessary inspections
• Manage all facilities documentation, including contracts, artifacts, warranties, tracking, etc.
• Manage and track facilities and office buildout budgets
• Maintain brand standards and aesthetics of the space
• Own and execute office and desk moves that are smooth and seamless for the team
• Existing office operations: Oversee facilities team who manages daily office operations including front desk operations, vendor relationships, food programming, deliveries, company events and office support.
• Maintain high standards for efficiency and cleanliness
• Manage and maintain all maintenance contracts, including fire alarms, HVAC, etc.
• Provide security education and awareness, conducts security briefings, and participate in self inspections and audits
• Support with the delivery of new locations as required
• Support with strategic planning aimed at developing better services for our people
• Oversee performance management of direct reports ensuring they have the tools available to effectively deliver for our people
• Support the creation of guidelines and procedures to improve efficiencies for security, facilities, mailroom and internal events operations
• Work closely with internal teams in the management of all in-house and third-party events; including the scheduling, set-up and building support requirements for these events
• Manage special projects as necessary
• Manage space planning, including working with departments/teams to understand growth and attrition rates, manage re-stacks and evaluate of storage needs

Compensation | Benefits

• Career growth opportunities
• Competitive salary
• Full benefits package
• Stock Options

BetterCloud is an Equal Opportunity Employer, including disabled and vets.