Director, Global Fulfillment & Transportation

| Greater NYC Area
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Away is seeking a Director of Global Fulfillment & Transportation to join our growing team. In this role you will lead the strategy, planning, and execution of Away’s global inventory operations between the warehouse and end customer and back. You will lead strategy and execution of fulfillment, personalization, transportation, returns, exchanges, and warranty repairs. You will be accountable for driving and reporting on several critical company KPIs including turnaround time from order to fulfillment of both non-personalized and personalized orders, turnaround time from fulfillment to customer receipt, turnaround time on warranty repairs, turnaround time from return receipt to refund, accurate sorting of returns between inventory and damages, and cost of fulfillment, personalization, transportation to end customer, returns processing, and repair processing. Warehouse location strategy, shipping method strategy, and fulfillment SOPs/SLAs are key facets of this role as the company rapidly scales both within the USA and globally. Ultimately, your role is to strategically iterate on the right balance between customer experience and cost efficiency as we grow. The ideal candidate for this role has 8-12 years of global 3PL and transportation experience including experience owning company-wide fulfillment and shipping KPIs. This position is based out of our headquarters in Noho and reports to our VP of Operations, Finance, and Retail.

WHAT YOU’LL DO:

  • Lead strategy and execution of all fulfillment, personalization, transportation, and reverse logistics operations to optimize for both customer experience and cost efficiency
  • Own several critical company KPIs including turnaround time and cost of personalized and non-personalized orders from order placed to fulfillment, turnaround time and cost of transportation to end consumer, and turnaround time and cost of returns and repairs.
  • Work with the Senior Manager of Global Planning & Allocation and the Senior Director of Global Supply Chain Planning & Operations on warehouse location strategy/execution and transportation method strategy/execution
  • Continuously optimize Away’s warehouse, personalization vendor, and transportation strategy and relationships to ensure our customer orders reach customers in quick and cost effective ways as the company scales
  • Collaborate cross functionally with Finance, Data, and Customer Experience to ensure Away is best in class when it comes to both over delivering on customer order expectations and cost effectiveness of our fulfillment and transportation operations
  • Build and lead a team providing training and mentorship for your direct reports

WHO YOU ARE:

  • You have 8-12 years experience in warehousing, logistics, and transportation roles that are both strategic and executional; at least 5 years experience managing high performing fulfillment and transportation teams
  • You have experience working with a complex, global network of 3PLs and transportation providers
  • You have experience in a role that managed e-commerce fulfillment and transportation both in the USA and outside of the USA
  • You have exceptional excel and analytical skills with a data-driven approach to measuring KPIs and success around customer speed and cost efficiency
  • You are highly proactive identifier of improvement and optimization opportunities; every time you are introduced to an existing operational norm, you immediately ask “is this the single best way to do this for our goals?”
  • You have excellent project management, communication and organizational skills
  • You have proven leadership and people management skills and a passion for developing talent
  • You enjoy working in a fast-paced and energetic environment

BENEFITS

  • Competitive salary + equity
  • Health, dental, and vision insurance
  • 401(k) retirement savings plan
  • Fitness reimbursement
  • Quarterly company outings
  • Annual international team trips

ABOUT AWAY

Away (awaytravel.com) is modernizing the travel experience, beginning with your luggage, while striving to set the example for how socially conscious companies should conduct themselves. In November 2015, we launched our brand in Vogue, GQ, and USA Today, and have been featured in over 80 publications including New York Magazine, Travel + Leisure, and Wallpaper*. Away was founded by two Warby Parker alums and has raised $31M in venture funding from investors including Global Founders Capital, Forerunner Ventures, and Accel Partners.


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Location

Away's HQ is in Soho, one of the liveliest neighborhoods in the NYC, with great restaurants, shopping, and easily accessible public transportation.

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