Director, Global Implementation Services

| Greater NYC Area
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SeatGeek Enterprise, a division of SeatGeek Inc., develops, maintains, implements and supports a suite of tech products including SRO our latest ticketing software. With 500+ employees in several offices on 4 continents, we are ready to bring the industry into the future.
Reporting to the EVP, Client Experience, you will lead the Implementation teams in the delivery of new business projects to our clients. Through a combination of excellent Client, Product and Technical skill your teams will be a fundamental part of delivering successful projects for some of the biggest names in our industry.
What you'll do
Organization

  • Direct and lead the implementation services department in the delivery of our Client-facing software projects in the ticketing technology space, working with some of the biggest names in our industry
  • Provide direction that results in high level of client satisfaction while also retaining alignment with SG priorities
  • Define and report on KPIs and having a up-to-date view of the health of your department
  • Design and implement best practices for implementation leadership and technical delivery though delegation and enablement
  • Ensure agreement to common processes best practices and methodologies, driving standardization for departments and regions
  • Serve as a senior point of escalation for our teams or clients when the need arises. Travel to support clients and after-hours availability for urgent escalations will be required occasionally to support client needs
  • Advocate for the needs of your department in the pursuit of efficacy and efficiency in delivery and client satisfaction
  • Collaborate across Client Experience across the SeatGeek business to ensure outcomes for our clients and our business


Team

  • Foster an inclusive and collaborative team environment that enables us to hire and retain qualified candidates
  • Motivate your department though times of high pressure, promoting a calm and professional approach
  • Support your managers and other team members on delivery of multiple projects though guidance, mentorship, strategic and technical advice
  • Oversee the performance management and development of your team


Who you are

  • Client-focused, an understanding of the clients view of the world
  • A leader with 5+ years experience in building and motivating teams to provide only successful implementation projects, ideally in a SaaS environment
  • Experienced in building best practice processes, implementing them with quick and effective adoption
  • Experience with experience of the challenges of a sales / pre sales department and how to collaborate effectively for collective benefit
  • Strategic thinker, able to asses the bigger picture to pursue our goals
  • Self directed towards goals, with high accountability and ownership of results
  • Considered in approach, able to use data, your own and others experiences and opinions to establish the solution
  • Assertive when required, able to challenge and be challenged both internally and with clients in a constructive and respectful way
  • A problem solver, able to quickly digest a problem and evaluate solutions and then empower others to deliver
  • Highly motivated to consistently improve efficiency and quality of delivery


Perks

  • Equity stake
  • Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
  • A WFH stipend to support your home office setup
  • Flexible PTO
  • Up to 16 weeks of paid family leave
  • 401(k) matching program
  • Health, vision, dental, and life insurance
  • Annual subscriptions to Headspace, Ginger.io, and One Medical
  • $120 a month to spend on tickets to live events
  • Annual subscription to Spotify, Apple Music, or Amazon music


SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlexFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • LookerAnalytics
    • SketchDesign
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Our office is in the heart of the Flatiron District, conveniently surrounded by multiple subway and Path stations.

An Insider's view of SeatGeek

What are some social events your company does?

The importance of gathering is baked into our DNA at SeatGeek! We always take time to celebrate milestones together, whether in person or virtually, and, while we throw an amazing End of Year party, my favorite events are a little more personal! We empower employees to create their own social events from fitness classes to crafting or or tv nights!

Erin

Workplace & People Programs Manager

What projects are you most excited about?

An ongoing project I am excited about is the redesign of one of the core flows in our app. It is a high impact, cross functional initiative and I love how we’ve been able to implement a new technical foundation, introduce new features, and improve the user experience. I’m looking forward to the initial release and gathering insights from consumers!

Jenny

Software Engineer II

How do you empower your team to be more creative?

We encourage teams to solve problems and create delightful customer experiences, not implement pre-defined solutions. Our teams leverage research/data to understand our customers needs and behaviors, but we also believe that giving teams the space to be creative during a discovery phase opens the possibilities of what they can come up with.

Bree

Director, Portfolio Management

What are SeatGeek Perks + Benefits

SeatGeek Benefits Overview

At SeatGeek, two of our goals related to benefits and perks are wellness and work/life balance. Whether it's generous time off or subscriptions for mental and physical wellbeing, we want to make sure employees are taken care of at work and outside of it.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
We partner with DEI job boards and employer branding channels. We also priorities HBCUs and underrepresented groups at colleges nationwide each year during campus recruiting for our R&D team.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

SeatGeek employees receive a monthly ticket-purchase stipend for live events!

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