The Director of Hospitality Operations position is one of the most challenging and impactful roles at Domio. The role bears tremendous responsibility, and it is a rare individual that possesses the diverse mix of skills and experiences required to fill the role.

To be a great DOHO, you must be a master of operations and hospitality, working on delivering an incredible hospitality experience to our guests consistently. You must be a hands-on, results-oriented person and be excited about the idea of what we’re building at Domio. You care deeply about the smallest details because you understand that’s a big part of hospitality - the little things matter!

At Domio You Will:

• Lead and manage multiple remote Head of Operations/City Managers and their teams to drive quality, service, and financial results
• Analyze guest feedback trends and assist on-the-ground Operations teams with creating action plans to improve and remove pain points in the guest experience
• Maintain quality standards across the region
• Own the P&L that encompasses the entire region
• Foster strong relationships with cross-functional senior leadership to ensure the success and growth of Domio
• Serve as the voice between our city teams and HQ
• Help scale to our other cities by developing and implementing processes and best practices
• Foster a culture of delight with team members, guests, and stakeholders

Who You Are:

• 12+ years of work experience in Hospitality/Operations management in leadership roles
• 3+ years of experience managing a group of leaders
• Analytical and data-driven decision making mentality
• Obsession with the guest experience
• Proven track record of managing high performance teams and positive financial results
• Team player with strong written and verbal communication skills
• Comfortable working cross-functionally to make your region successful
• Out-of-the-box thinker who will find creative ways to hit growth targets
• Ability to lead remote teams

Who We Are:

If you have a passion for travel & hospitality, you’ve come to the right place! Domio is a technology platform focused on the travel sector, encompassing real estate, hospitality, and design with an emphasis on social connections. Delighting our customers is in our DNA and we’re upping the ante on group travel with curated, end-to-end consumer experiences. Excited yet? Keep on reading.

Our Vibe at Domio:

We’re all about the hustle AND having fun. The Domio culture embraces innovative, bright, and talented professionals eager to make their mark on these ever-changing industries.

Our Perks:

• Competitive salary

• Medical, dental, vision, life insurance and more

• 401(k)

• Unlimited vacation and flexible work-from-home policy

• Travel discount when booking Domio properties

• Learning & education budget, free books, and classes

• Fitness stipend

• Catered lunches every Friday

• Team bonding and offsite events

• Dog-friendly office