Director of International Operations, Coaching

| Greater NYC Area
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Noom is a leading global digital health company focused on helping people live healthier lives through behavior change. We’re a mission-driven, high-growth organization that’s powered by science, technology, and world-class talent. 

Noom is looking for an experienced Director of International Operations, Coaching who will combine domestic learnings from innovation within our team of 3000+ coaches, expert insight, market research, and coaching principles to develop and implement coaching strategy to meet the growth goals of International Expansion and maintain a high quality coaching presence internationally. 


What you’ll do

  • Construct and execute our global expansion strategy for coaching
      • Build a 3 year strategic roadmap for International Coaching Division
      • Design the end to end delivery of a user’s experience with a Noom coach for customers in International Noom markets
      • Drive brand consistency and adoption globally while facilitating localization where appropriate
  • Implement coaching support for three International market launches 
    • Consult in-market users and clinical experts to tailor our coaching strategy in a way that makes coaching’s entry into a new market both effective and efficient 
    • Based on user acquisition targets and coaching expansion strategy for each market, develop a model to inform and implement hiring and training for all necessary coach onboarding 
    • Partner with international team to bring coaching into new regions and then work tirelessly to evolve and optimize coaching in those markets

  • Leverage analysis of coaching in International markets to inform coaching protocol improvements 
    • Develop 2-3 concrete recommendations for maximizing International coaching performance that align with International growth goals
    • Constantly be analyzing and analyzing our coaching to innovate and evolve in a way that continuously improves our efficacy and efficiency 
    • Build external relationships and partnerships that help enable and drive coaching as a sustainable competitive advantage
    • Possess ownership over retention and engagement targets driven by coaching
    • Work with technical teams to design experiments and solutions to country-specific delivery problems

  • Direct the international coaching team to ensure operational consistency and best practices in driving revenue and user satisfaction 
    • Responsible for identifying and hiring key management roles to support International Coaching
    • In collaboration with legal and people teams, establish processes around international hiring, employee relations, and entity establishment where applicable
    • Act as a stakeholder, along with Head of Content and Localization Managers, in the alignment, experimentation, and improvement of local user content 

What we looking for:

  • Your background: 
    • 6+  years of experience in Operations, Strategy, or Development; with some of that experience in International Expansion 
    • Background in Psychology or Health related field a huge plus
    • Experience at a fast paced, hypergrowth start up or company a plus 
    • Proven success launching products or services in new markets without an existing presence
    • Track record of building successful international growth roadmaps, achieving product-market-fit and improving international usability for US based companies
    • Collaborative approach, with experience influencing cross-functional teams in a complex organization to drive international growth
    • Experience living and working abroad in a non-English speaking country is a plus
    • Language ability in other languages besides English is a plus
  • Cultural Competency
    • Deep understanding for different needs across markets and how cultural perspectives influence go-to-market plans
  • Decision-making
    • Comfortable, confident, and quick in making decisions that impact a large team and global user base
  • Project Management
    • Need a proven record of structuring projects and programs and working with a diverse group of stakeholders to achieve goals.
  • Strategic Mindset
    • When making a decision, can think 10 steps ahead, consider all of the angles or sides to a story, can see the big picture
       
  • Analytical Skills 
    • Ability to derive insights from data and generate actionable recommendations / hypotheses 
  • Problem Solving
      • Strong first principles thinker. Is able to uncover the root cause of difficult problems. Rapidly and incisively can assess pros / cons, risks / benefits.

What Makes This Job Amazing

  • You’ll be helping millions of people lead healthier lives every day
  • You’ll have wonderful benefits including healthcare/dental, wellness budget, daily gourmet meals prepared by our onsite chefs, onsite yoga, and annual technology upgrade allowance
  • You’ll experience huge learning & professional growth opportunities. Noom believes in supporting you; we’ll cover the cost of books, courses, conferences… you name it!
  • You’ll become part of our transparent, high-performing, and close-knit team
  • This is a full-time position that offers a competitive salary, equity, and benefits. We guarantee you will learn a tremendous amount in a short time. For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement.

More About Noom

At Noom, we believe that the individual is the greatest force for good, not just in their health but in unlocking their fullest potential. We apply the same principles inside Noom. Across our dynamic organization, we empower our teams to execute on big ideas and we start and end each day with responsibility to make the world a healthier place. Fortune, Inc., Glassdoor, and Crain’s have all named Noom a Best Place to Work including being named on Fortune’s lists for Best Workplaces in New York, Best Workplaces in Technology, Best Workplaces for Women, and Best Workplaces for Millennials

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Location

229 W 28th Street, New York , NY 10001

An Insider's view of Noom

How would you describe the company’s work-life balance?

When I first started at Noom, I’ll admit to a bit of skepticism, “Wouldn’t it be better to just receive more salary in lieu of these benefits?” In my first six months as an employee at Noom, I’ve seen (and taken advantage of) these benefits and can attest to the difference it makes on life both in and outside the office.

Randy

Data Analyst

How has your career grown since starting at the company?

I started at Noom eight years ago. It was my first real job out of college, and I’ve been fortunate to have held many positions since starting. Starting as Noom’s office administrator, I am now the product manager. Noom has supported my growth at every stage.

Stacey

Product Manager

What unique initiatives do you have that encourage innovation?

At Noom, rapid iteration isn’t limited to just features. For example, the way we conduct feedback. At most companies, feedback employees get is limited to performance reviews that come yearly or bi-yearly. We conduct weekly 1:1s with mentors, tech leads, and product managers—to get feedback on both our performance and help the company grow.

Rose

Growth Engineer

How does the company support your career growth?

At Noom, there’s a ton of appetite for letting hard workers who are doing well in their current role expand their scope to completely new areas. When I started, my background was solely in paid digital advertising. Since then, I’ve been able to expand well beyond that scope to work on podcasts, TV, email marketing, and more.

Maddy

Director of Growth Marketing

What are Noom Perks + Benefits

Noom Benefits Overview

Helping others live healthier lives requires us to prioritize our lives, too. On day 1, you’ll have access to our comprehensive medical, dental, and vision plans. We'll also set you up with company equity and a 401(k) so you can plan for today and the future. Outside of our standard benefits, we cover 100% of counseling services through our partner BetterHelp, provide health & wellness stipends, and offer a wide range of fitness classes and wellness sessions led by members of the Noomily.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We believe that your work and wellbeing are products of your environment. That’s why we follow a hybrid work model that allows you to work wherever you feel happy and most productive. We’re constantly finding ways to make sure you feel a sense of belonging no matter where you are. From live music performances and game nights to cooking classes and (virtual) trips to Paris, our teams meet regularly to form connections beyond the day-to-day.

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