Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Who You Are

As the Director of Knowledge Management, you will lead Justworks Knowledge Management (KM) function across the organization, working closely with key stakeholders to ensure viable and value-adding services to the business. 

You will define and drive the strategy, processes, and content that has a direct impact on the business. You will be responsible for centralizing, organizing, and disseminating knowledge as well as drive content management best practices for Justworks. You are a champion for organization-wide data collection, knowledge sharing, and systemic learning so that pertinent information and experiences are shared with stakeholders.

You will also drive the development and promotion of knowledge management and sharing strategy through Justworks by strengthening links between knowledge sharing and information systems, improving integration among information systems in the organization, to facilitate seamless exchange of information across Divisions, Groups, programs, and systems, and provide knowledge management training and implementation.

Your Success ProfileWhat You Will Work On

• Develop and promote a Knowledge Management program, administrative processes, and systems; strengthen links between knowledge sharing and information systems to improve integration among information systems in the organization; to facilitate seamless exchange of information across systems.
• Provide support for the establishment and nurturing of knowledge management communities of practice, including workshops, one-on-one guidance, and troubleshooting.
• Promote collaborative tools to facilitate sharing of ideas and work among internal teams. Develop processes and workflows to facilitate the capture and approval of Justworks knowledge throughout the lifecycle of information
• Monitor and evaluate the knowledge management program, including benchmarking and evaluation programs/opportunities; Monitor trends in knowledge management and identify gaps
• Disseminate information about the organization's knowledge sharing program throughout the company, including maintaining communications on knowledge sharing across the organization, participation in orientation and training sessions, and preparation of information
• Ensure that Knowledge Management is firmly embedded in business processes
• Other duties as needed based on department and/or organizational needs

How You Will Do Your Work

As a Director, Knowledge Management, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious - the innate desire to learn, grow and understand.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• Minimum of six (6) years of experience in knowledge management programs with increasing responsibility for people and processes
• Proven practical experience of the principles of Knowledge Management 
• Familiarity with developing and delivering knowledge sharing programs within growing and complex organizations
• Experience with the use of technologies associated with Knowledge Management and able to explain the use of those technologies
• Excellent written/verbal communication skills and interpersonal skills which demonstrate the ability to effectively convey and explain information clearly, concisely, directly, and tactfully, including proven training and presentation skills
• Ability to multitask, incorporating excellent analytical, organizational skills and flexibility, to prioritize work and deliver the maximum business value
• Excellent collaboration and influencing skills with an ability to establish and maintain effective working and collaborative relationships with researchers, management, and colleagues
• The ability to work strategically and tactically to meet unique business needs and requirements
• Strong project management skills to deliver on time and to the requisite level of quality, while collaborating with key stakeholders as necessary

Please note: Justworks requires all new hires to be fully vaccinated within six weeks of their hire date as a condition of employment unless you qualify for a reasonable accommodation. For additional information on our policy, please click here.