TPT (formerly Teachers Pay Teachers)
We're a teacher-powered digital learning platform, dedicated to empowering our community of 7M+ educators.
New York, NY

Director of Marketplace Integrity

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About Us:

At Teachers Pay Teachers (TpT), we're unlocking the power of educator-created content. TpT gives educators access to a trusted, one-of-a-kind community. We are the world's first marketplace of our kind and founded by a teacher, for teachers as the go-to platform for teacher-created content for nearly 15 years. We are currently serving more than 7.5 million users and more than 85% of U.S. teachers. TpT is focused on building the next generation of e-learning experiences for millions of students and teachers across the world. If you haven't heard of TpT yet and want to learn more, just ask any teacher!

Who we are looking for:

We’re a team of good people doing great things. We listen first. We love our work. And we are all teachers and learners in whatever we do. We believe that productivity is never an accident. It’s the result of a commitment to excellence, intelligent planning, passionate teamwork, and focused effort. We want every day to be fun and to matter.

Role Description:

The Marketplace Integrity (“MI”) team is responsible for ensuring that TpT is trusted by educators as a safe and secure place to share and discover high quality, educator-created resources. We do this by setting and enforcing clear and fair policies that protect our users and protect the rights of content creators.

As Director of Marketplace Integrity you will lead the MI function, primarily focused on its work enforcing TpT policies related to intellectual property and inappropriate content and you will report into TpT’s Chief Legal Officer. 

You will manage and represent the company internally and externally on high-profile sensitive matters with significant brand impact. You will leverage your in-depth knowledge of content moderation to provide advice to the Senior Leadership Team on highly complex matters with significant financial impact on business activities and operations.  You will collaborate with leaders across the organization to establish strategic plans and objectives and will be accountable for outcomes, including to reduce the amount of inappropriate content and infringing content on TpT. A passion for learning, exceptional work ethic, and team-oriented mentality is essential for this high impact role.

Responsibilities:

  • Provide operational guidance for the Marketplace Integrity Team, including its work enforcing our Intellectual Property, Inappropriate Content, Fraud and other policies.
    • Develop team OKRs and manage respective KPIs and SLAs.
    • Forecast capacity required to meet MI’s SLAs and support the team’s project-based initiatives.
    • Track and monitor performance of team members; provide team and individual guidance and support as needed.
  • Develop, grow, and maintain a scaled, stable MI organization.
    • Create an organization structure that trains and empowers future team leaders (succession planning), including managing and defining career pathing;
    • Hire, train, and develop team members;
    • Create training processes and artifacts to onboard new team members;
    • Responsible for engagement, results and retention of MI team. 
  • Strategize and support enforcement of MI’s policies beyond the TpT marketplace including e.g., videos, community forums, digital tools, etc. 
  • Establish standard processes for MI.
    • Create processes and guidelines to ensure consistent, and trackable enforcement of MI’s policies.
    • Align processes with broader organization needs.
  • Lead assessment, selection and implementation of key tools and systems. 
    • Oversee the management of tools such as Zendesk, admin panel, and site FAQs.
    • Coordinate with technical teams to maintain and iterate on foundational systems.
  • Represent MI with key external stakeholders including e.g., the press, our Content Moderation Advisory Board, school administrators and TpT sellers. 
  • Act as the primary point of contact for internal stakeholders (e.g., Legal, Finance, ECI, Seller Team, Marketing and Communications and Product) for enabling company initiatives.
    • Coordinate to ensure planned launches (product, marketing, or other) have appropriate MI support.

Qualities of a successful candidate:

  • You're productive and efficient, able to juggle multiple stakeholders and projects at one time, and get it all done in a fast-paced, growing company
  • You are an energetic ideas person, constantly generating
  • You have excellent strategic thinking and creative problem solving skills
  • You have a collaborative work style, high tolerance for ambiguity and change, and are able to incorporate feedback and manage to deadlines
  • You present recommendations and decisions in a clear and articulate manner, both in writing and in person, and are adept at communicating concisely with executive teams

Requirements

  • BA/BS degree
  • 3+ years of people manager experience
  • 5+ years of Trust + Safety experience, with a background in content moderation
  • Strong operational experience 

Extra Credit:

  • Experience enforcing the Digital Millennium Copyright Act and engaging with Intellectual Property Rightsholders 
  • Strong understanding of the education industry and teachers
  • Passion for our mission

Benefits & Perks:

At TpT, we believe the positive experience of employees is essential to growth, both individually and collectively. To achieve our mission of ‘Empowering Educators to Teach at Their Best,’ we must also empower the members of our TpT Team to work at their best. To that end, two of our core company values are “We Learn and Grow Together” and “We Enjoy the Journey.” We’ve committed to these values and to our employees through investing in added benefits and perks:

  • Comprehensive Medical, Vision & Dental Benefits
  • Free Telemedicine Membership - 24/7 access to trusted medical advisors 
  • Generous PTO and Wellness Days
  • 5 Week “Recharge Leave” after 5 Years, to refresh and celebrate the impact you’ve had at TpT
  • Generous Parental Leave (for new parents) for time to adjust to parenthood, plus additional six weeks for the birth parent
  • Onsite Mother’s Room
  • ‘Employee Resource Groups’ (ERGs) to promote employee inclusivity and belonging
  • Engineering Learning Fridays (ELF), to provide a space each week for Engineering teams to collaborate and learn from each other
  • ‘Professional Development’ Stipend, to support the professional growth of employees (including - but not limited to - subscriptions, books, lectures, etc.)
  • Annual Company Events (Camp TpT, Field Day, Hackathons, Holiday Party, Summer Picnic, Classroom Visits, etc.)


Here at TpT we value Diversity & Inclusion and encourage people to bring their most authentic selves to work.  We cultivate an environment where people are recognized and celebrated for their individuality.

Any TpT applicant who requires reasonable accommodations during the interview process should contact the TpT People Ops Team ([email protected]) to make the need for an accommodation known.

Finally, if you’re a California resident, California law requires that we provide you notice about the collection and use of your personal information. We encourage you to read it carefully. You can find our full notice here.

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What are TPT (formerly Teachers Pay Teachers) Perks + Benefits

TPT (formerly Teachers Pay Teachers) Benefits Overview

Building for Diversity and Inclusion is one of our core company values here at TPT. A huge part of this is making TPT a place where people feel like they can thrive, regardless of what stage of life they're in. This means we have a competitive parental leave policy (three months for new parents to bond with their little one), 20 days of PTO, 7 wellness days to look after your physical and mental health, as well as fun perks like catered lunches in office 3x weekly.

As a company rooted in the belief that teachers must be at the heart of everything we do, we also make time twice a year for teacher-visits, either virtually or going into local classrooms in the tri-state area to shadow teachers in action -- to remind ourselves of the importance behind our mission.

Culture
Volunteer in local community
Open door policy
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mandated unconscious bias training
TPT works with LifeLabs to conduct interactive unconscious bias workshops throughout the year, which help build context and skills that support in making TPT an inclusive place to work for all.
Diversity employee resource groups
Employees are welcome to join our many Employee Resource Groups! These groups support an array of different cultures & communities, and often host virtual or in-person events outside of working hours.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
At TPT, we are proud to offer all full time employees access to a Headspace subscription and Eden Health, an online health concierge with access to one-to-one talk therapy.
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
TPT lead a Ukraine Donation Campaign, where the company met employees dollar for dollar in contributing to various organizations dedicated to providing support to Ukraine.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
TpT sponsors an Employee Resource Group that caters to working parents, which hosts monthly meetings and events throughout the year! Additionally, we host Bring Your Child To Work Day annually.
Vacation & Time Off Benefits
Generous PTO
Outside of wellness, personal days, and COVID-19 specific time off, TPT also offers 20 days of PTO per year, with 5 days available for roll-over.
Paid volunteer time
Each full-time employee is given 5 additional personal days each year, used for voting and volunteering.
Sabbatical
Eligible employees get 5 weeks of paid sabbatical after their first 5 years of working at the company.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Teams across the company have regular sponsored off-sites to promote time together. Company-wide, we also have monthly Happy Hours, and 4 main events: Field Day, Camp TPT, Picnic and Holiday Party.
Free snacks and drinks
The office kitchen is always fully stocked with snacks, sweet treats, fruit, drinks, coffee and tea.
Some meals provided
TPT provides a GrubHub allowance for in-office lunch options on Mondays, Tuesdays, & Thursdays, for those working from our HQ.
Company-sponsored happy hours
TPT has monthly Happy Hours (both in-person and virtual). Activities can vary; recently we had a virtual happy hour hosted by JamEvents for a game of "Guess My Sketch," with sponsored bevvies.
Recreational clubs
We have an undefeated softball team, and have also sponsored volleyball, dodgeball, and are always taking new suggestions!
Fitness stipend
Home-office stipend for remote employees
TPT provides a one-time $400 WFH stipend to full-time employees (both remote and hybrid), to ensure all have what they need to work effectively from home.
Professional Development Benefits
Job training & conferences
Lunch and learns
TPT hosts Snack & Learns ~2x monthly, to promote employees coming together to discuss work and goal progress, company updates, and learn from each other 🧠
Promote from within
Mentorship program
TPT's mentorship program aims to build a more inclusive environment by building relationships between TpTers, providing career growth and development opportunities through formal mentorship.
Continuing education stipend
Continuing education available during work hours
Teams across TPT devote time each week to learning. Our Eng org blocks Friday afternoons for "Eng Learning Fridays," where engineers are given a free block of time to pursue learning opportunities.

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