Director, Occupational Health & Patient Safety at Cityblock Health

| Greater NYC Area
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Covid 19 Update - Please Read:

Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine.  Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock.  Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption.  Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements.  The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

About Us: 

Cityblock Health is the first tech-driven provider for communities with complex needs, bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs and some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities, one block at a time. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are—bringing care into the home and neighborhoods through our community-based care teams.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. We will get started in new markets, each with their own operating structure and care teams, and continue to grow in the communities where we are working already. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.

Our work is grounded in a belief in the power of a diverse community. To deliver a radically better experience of care to our members and advance equity in the communities we serve, we strive to make our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bridging together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels like they belong, are valued, respected, and celebrated as a part of our community. 

Our Values: 

  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members First

About the Role: 

We’re seeking a collaborative, operationally-minded nurse leader to drive the occupational health and patient safety program at Cityblock.  In this role, the ideal candidate will be accountable for leading a team to build out an occupational health program for all our internal employees and building out a formal patient safety reporting program.  The ideal candidate will:

  • Lead the Quality and Safety Oversight Committee, including developing systems, processes, and culture of member safety learning and improvement 
  • Lead the planning, development and evaluation of comprehensive safety and occupational health surveillance and enforcement programs 
  • Lead the oversight and execution over any vaccination programs and clinics, ensuring appropriate management of staff, facilitation of relationships and regulatory oversight of clinic
  • Create a mechanism for the submission and associated review of all reportable events, and drive root cause analysis (RCA)  reviews, gleaning and disseminating learning to drive system-wide improvement
  • Provide strategic vision and oversight for creating a culture of safety and quality; identify and deploy tools necessary to support safety, including but not limited to enhanced systems of internal and external reporting, root cause analysis and failure mode and effects analysis
  • Planning and developing operational and program plans taking into account factors such as unscheduled priorities relating to special industries and/or changing agency strategies and programs in safety and occupational health; and unique characteristics of the area with respect to employee and member mix and size, and geographical dispersion, and emerging safety and occupational health problems or trends.
  • Ability to research, analyze, interpret and apply rules, regulations, instructions, directives and procedures alongside compliance, legal and clinical teams. 
  • Ability to plan, conduct, and document safety assessments, surveys, and inspections and investigations. 
  • Ability to identify problems, and develop and implement innovative solutions. Ability to plan, organize and task to meet deadlines. 
  • Skill in communication, both orally and in writing and in public relations techniques sufficient to effectively represent and serve as the spokesperson for Cityblock at related company meetings or team meetings
  • Serve as clinical input to Cityblock emergency response needs in coordination with clinical and operational leadership.
  • Identify market-specific improvement opportunities, and partner with market leaders to innovate, test and measure interventions aimed at improving quality
  • Be a thought leader to clinical leadership in employee management of the pandemic
  • Expand the existing Occupational Health program to be expansive of all employees at Cityblock across all states, inclusive of home based, virtual, and clinic based staff.
  • Develop policies for employee health management and infection control for the entire organization
  • Work with HR to ensure proper onboarding, credentialing, and training of clinical staff in regards to internal occupational health standards
  • Review workplaces to ensure compliance with safety and occupational health standards/regulations; encourage and assist employees in achieving voluntary compliance.

Requirements for the Role:

  • Experienced and actively licensed RN or NP
  • 3+ years of managing an institutional occupational health program
  • Formal training in patient safety/quality improvement (highly preferred)
  • Strong, proven analytical skills, and experience driving data-driven solutions
  • General operations experience within health systems or clinics
  • Experience building, developing, and managing teams.
  • A reputation for delivering excellent client service and managing senior level stakeholders’ expectations.
  • Exceptional oral and written communications skills. *Ability to craft corporate policies is a requirement
  • A deep commitment to transforming health and social care for vulnerable populations.

Cityblock values diversity as a core tenet of the work we do and populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

How We Define Success: 

  • High reliability management and tracking  of staff COVID vaccination and accommodation process
  • Full development and regular inventorying/re-review of Occupational Health Policies
  • Defect-free staff onboarding and tracking processes
  • Well developed Occupational Health infrastructure including standing executive meetings, standard reporting, clearly understood central and local org structure 
  • Effective and up-to-date Occupational Health educational curriculum and training for staff.

Nice to Have, But Not Required:

  • Six Sigma, Lean or other quality improvement training in healthcare
  • Experience, in particular, in occupational health within a healthcare organization.
  • Formal OSHA training

What We’d Like From You:

  • A resume and/or LinkedIn profile 
  • A short cover letter, please! 

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

-

We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means. 

#communityhealth #healthcare

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • ConfluenceManagement
    • JIRAManagement

Location

Cityblock is committed to flexible work. Due to the COVID-19 pandemic, most of our business team is operating remotely.

An Insider's view of Cityblock Health

What's something quirky about your company?

There's a slack channel for everything - plants, podcasts, cooking, baking, hiking, Peloton - I love it

Tina

Implementation Manager

How does the company support your career growth?

My manager and I do monthly check-ins on career development during our 1:1s. This has been a great opportunity to address areas I'd like to improve and set up an action plan.

Jose

Senior Software Engineer

What are Cityblock Health Perks + Benefits

Cityblock Health Benefits Overview

To properly care for our members and advance equity in the communities we serve, we believe our own team must be diverse and inclusive. We take to heart what it means to bring your whole self and actively work to build representation, build belonging and advance justice. Our goal is to ensure everyone at Cityblock feels respected, celebrated, and part of our community.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
Customized development tracks
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