Job Description.

Tempest is seeking a creative, smart, and emotionally intelligent, hospitality-focused and people-centered Director of Online Community to help us scale and engage our growing community of students. At Tempest, serving our community is at the heart of everything we do. Creating a space where our students feel safe, supported, and seen is paramount to their experience and to the success of our company.

As our Director of Online Community you will lead, coordinate, and manage our community development initiatives—from creating and growing a safe, supportive, and engaging online community to envisioning and scaling in-person events or classes. Together with product and marketing leadership, you’ll shape our global community strategy, define KPIs, set growth and engagement goals, and develop reporting to measure success. Ultimately, you’ll be able to strategically build growth and engagement, while ensuring that our community is a safe place for students to learn and feel supported.  

This role is based in our NYC office.

ROLE RESPONSIBILITIES.

• Develop and implement a an online and in-person community strategy to engage and support our existing students and help scale our business.

• Be an advocate for our students, keeping community top of mind for any and all company-wide initiatives.

• Define, optimize, and report on community growth and engagement metrics and KPIs.

• Gather and synthesize feedback from students to inform Product and drive engagement and growth.

• Build early warning systems to aid in detection of problem trends and help develop long-range solutions including response procedures to reported compliance and/or online safety escalations.

• Create ways to identify any students or alums falling through the cracks, and design ways to better support these people within the community

• Facilitate cross-functional collaboration by developing deep relationships with key partners across the company and coordinating across teams (Customer Experience, Product, Engineering, Design, Marketing, Sr. Management) to execute community growth and engagement initiatives.

• Partner with cross-functional teams to improve Community Standards enforcement, quality, reporting and tools.

• Work with Customer Experience, Product, Engineering, and Marketing teams on product roadmaps for community products and needs.

• Hiring a team of Community Managers

• Work alongside our IRL Community Organizer to welcome, support, integrate and engage new students and customers into our online communities

QUALIFICATIONS.

• 5+ years of experience building and growing online communities

• Experience building new online platforms from the ground up

• Experience creating and standardizing best practices across a team

• Experience working in hospitality or education/edtech is a plus

• Crisis management skills, and an effective grasp of how to manage sensitive situations (high emotional IQ).

• Understanding of Community ROI and value

• A positive attitude and lots of curiosity

• You’re obsessed with the problem of addiction and committed to delivering better solutions for people dealing with substance abuse

• You are comfortable in an early stage company work environment

• You can balance creating long-term strategy and vision while also managing the day-to-day oversight of a community platform that is currently live