Director of Operations (Patient Recruitment)

| Greater NYC Area | Hybrid
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About TrialSpark

TrialSpark is a technology-driven drug development company that runs end-to-end clinical trials, focused on bringing new treatments to patients faster and more efficiently.

The biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $1B+. To combat this industry problem, TrialSpark has built a technology platform that optimizes all aspects of a clinical trial, enabling more efficient trial design, faster trial completion, and higher trial data quality.

TrialSpark recently raised their Series C, and is putting the capital to work by  in-licensing and co-developing drug programs through in-house development, joint ventures, and NewCos. Together with doctors, patients, and communities, TrialSpark is working to develop the treatments of tomorrow.

About the Position

The Director of Patient Recruitment Operations is responsible for leading the performance, growth and scalability of TrialSpark’s Patient Recruitment Operations function. Specifically,  you will set the broader strategic direction for patient recruitment and build capabilities to create a scalable model and competitive differentiator for TrialSpark.

  • Translate and adapt the overarching strategy and approach into a study-specific recruitment plan for each study that TrialSpark runs and ensure that strategy is executed 
  • Act as a strategic and operational partner to cross-functional teams supporting patient enrollment and engagement including Medical, Product and other Operations teams to deliver on study objectives and targets.

Responsibilities

Recruitment & Experience Strategy: 

  • Setting the overall vision and roadmap for Patient Recruitment and Patient Experience Operations at TrialSpark. Collaborating with the Medical and Product teams to design patient-centric experiences from initial touch with TrialSpark throughout the entire patient journey

Patient Identification, Funnel Optimization and Retention: 

  • Increase patient access to trials by expanding our multi-channel direct to patient marketing initiatives. Develop partnerships channels, and optimize the patient journey to improve retention.

Study Planning & Execution: 

  • Implementing study-specific recruitment strategies, configuring patient journeys and managing the end to end performance 
  • Tracking and managing to key performance indicators (KPIs), designing the patient journey according to the recruitment plan, and 
  • Ensuring the team meets the highest standards of patient safety and data quality and comply with any applicable Food and Drug Administration (FDA) requirements and International Council for Harmonisation (ICH) and Good Clinical Practice (GCP) guidelines

Team Performance and Growth: 

  • Hiring, onboarding, and managing the Patient Recruitment Operations team.
  • Ensuring the Patient Recruitment Operations team has the bandwidth, training, resources, and guidance to perform at the highest standard
  • Ensuring the Patient Patient Recruitment Operations team prioritization is in line with broader company goals and objectives
  • Mentoring, providing feedback to and playing a pivotal role in the professional development of the team

Cross-Functional Partnership

  • Organizing, developing and executing cross-functional strategic initiatives to enhance the broader organization 

About You 

  • Multiple years of experience building and managing high performing cross-functional teams; preferably in a high growth organization
  • You have strong operational experience, having built and streamlined complex processes
  • You have a strong grounding in strategic and analytical problem solving, possibly having spent time in a heavily analytical role at some point in your career (e.g. consulting, data or finance)
  • Excellent communication, organizational and prioritization skills with an ability to manage multiple projects and multiple direct reports simultaneously 
  • You’re curious, empathetic, humble and act like an owner
  • Healthcare experience is a plus but not required

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
  • Product
  • People Operations
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Location

Our office is located in Manhattan, near the Empire State Building. The area is lively and has great food and transportation options!

An Insider's view of Formation Bio

What’s the vibe like in the office?

The space is very open which makes it easy to collaborate and engage with different teams across the organization. People are very welcoming, supportive, and friendly. There is always a variety of different food and drinks available in the kitchen, in addition to foods that co-workers bring in for everyone to taste!

Joseph Frappaolo

IT Support Technician

What projects are you most excited about?

The project that excites me most is our new hire onboarding program because of the impact it will have on our company. Though we have a robust onboarding program in place already, we have the opportunity to think creatively about how to make the experience even better for our new hires, from the moment they accept our offer.

Erin Siegel

Senior People Operations Manager

How has your career grown since starting at the company?

I started working at Formation Bio in July of 2018. I joined the company as a Clinical Research Coordinator and was allowed to grow and adapt into new roles as the company's business model shifted. I transitioned into working as a Clinical Trial Associate after a couple of years, and now have over a year of experience as a Clinical Project Manager!

Gurpreet Singh

Clinical Project Manager

How has your career grown since starting at the company?

Formation Bio has given me the opportunity to take ownership over big projects and work streams, allowing me to have an impact on key functional business areas.

Maya Dongier

Senior Accounting Manager

What are Formation Bio Perks + Benefits

Formation Bio Benefits Overview

Formation Bio is nothing without its employees, so they are well taken care of! We offer comprehensive benefits that span from insurance to 401ks, with added perks like a pet-friendly office. Come meet our office dog, Rosie!

Culture
Open door policy
Open office floor plan
Employee resource groups
Hybrid work model
Flexible work schedule
Diversity
Mandated unconscious bias training
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K)
Company equity
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Yearly retreat and holiday party, regular team events and outings!
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education stipend
Virtual coaching services

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