Director of Operations (Patient Recruitment)
About TrialSpark
TrialSpark is a technology-driven drug development company that runs end-to-end clinical trials, focused on bringing new treatments to patients faster and more efficiently.
The biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $1B+. To combat this industry problem, TrialSpark has built a technology platform that optimizes all aspects of a clinical trial, enabling more efficient trial design, faster trial completion, and higher trial data quality.
TrialSpark recently raised their Series C, and is putting the capital to work by in-licensing and co-developing drug programs through in-house development, joint ventures, and NewCos. Together with doctors, patients, and communities, TrialSpark is working to develop the treatments of tomorrow.
About the Position
The Director of Patient Recruitment Operations is responsible for leading the performance, growth and scalability of TrialSpark’s Patient Recruitment Operations function. Specifically, you will set the broader strategic direction for patient recruitment and build capabilities to create a scalable model and competitive differentiator for TrialSpark.
- Translate and adapt the overarching strategy and approach into a study-specific recruitment plan for each study that TrialSpark runs and ensure that strategy is executed
- Act as a strategic and operational partner to cross-functional teams supporting patient enrollment and engagement including Medical, Product and other Operations teams to deliver on study objectives and targets.
Responsibilities
Recruitment & Experience Strategy:
- Setting the overall vision and roadmap for Patient Recruitment and Patient Experience Operations at TrialSpark. Collaborating with the Medical and Product teams to design patient-centric experiences from initial touch with TrialSpark throughout the entire patient journey
Patient Identification, Funnel Optimization and Retention:
- Increase patient access to trials by expanding our multi-channel direct to patient marketing initiatives. Develop partnerships channels, and optimize the patient journey to improve retention.
Study Planning & Execution:
- Implementing study-specific recruitment strategies, configuring patient journeys and managing the end to end performance
- Tracking and managing to key performance indicators (KPIs), designing the patient journey according to the recruitment plan, and
- Ensuring the team meets the highest standards of patient safety and data quality and comply with any applicable Food and Drug Administration (FDA) requirements and International Council for Harmonisation (ICH) and Good Clinical Practice (GCP) guidelines
Team Performance and Growth:
- Hiring, onboarding, and managing the Patient Recruitment Operations team.
- Ensuring the Patient Recruitment Operations team has the bandwidth, training, resources, and guidance to perform at the highest standard
- Ensuring the Patient Patient Recruitment Operations team prioritization is in line with broader company goals and objectives
- Mentoring, providing feedback to and playing a pivotal role in the professional development of the team
Cross-Functional Partnership:
- Organizing, developing and executing cross-functional strategic initiatives to enhance the broader organization
About You
- Multiple years of experience building and managing high performing cross-functional teams; preferably in a high growth organization
- You have strong operational experience, having built and streamlined complex processes
- You have a strong grounding in strategic and analytical problem solving, possibly having spent time in a heavily analytical role at some point in your career (e.g. consulting, data or finance)
- Excellent communication, organizational and prioritization skills with an ability to manage multiple projects and multiple direct reports simultaneously
- You’re curious, empathetic, humble and act like an owner
- Healthcare experience is a plus but not required
You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.