Director of Operations (Patient Recruitment)

| Greater NYC Area
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About TrialSpark

TrialSpark is a technology-driven drug development company that runs end-to-end clinical trials, focused on bringing new treatments to patients faster and more efficiently.

The biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs $1B+. To combat this industry problem, TrialSpark has built a technology platform that optimizes all aspects of a clinical trial, enabling more efficient trial design, faster trial completion, and higher trial data quality.

TrialSpark recently raised their Series C, and is putting the capital to work by  in-licensing and co-developing drug programs through in-house development, joint ventures, and NewCos. Together with doctors, patients, and communities, TrialSpark is working to develop the treatments of tomorrow.

About the Position

The Director of Patient Recruitment Operations is responsible for leading the performance, growth and scalability of TrialSpark’s Patient Recruitment Operations function. Specifically,  you will set the broader strategic direction for patient recruitment and build capabilities to create a scalable model and competitive differentiator for TrialSpark.

  • Translate and adapt the overarching strategy and approach into a study-specific recruitment plan for each study that TrialSpark runs and ensure that strategy is executed 
  • Act as a strategic and operational partner to cross-functional teams supporting patient enrollment and engagement including Medical, Product and other Operations teams to deliver on study objectives and targets.

Responsibilities

Recruitment & Experience Strategy: 

  • Setting the overall vision and roadmap for Patient Recruitment and Patient Experience Operations at TrialSpark. Collaborating with the Medical and Product teams to design patient-centric experiences from initial touch with TrialSpark throughout the entire patient journey

Patient Identification, Funnel Optimization and Retention: 

  • Increase patient access to trials by expanding our multi-channel direct to patient marketing initiatives. Develop partnerships channels, and optimize the patient journey to improve retention.

Study Planning & Execution: 

  • Implementing study-specific recruitment strategies, configuring patient journeys and managing the end to end performance 
  • Tracking and managing to key performance indicators (KPIs), designing the patient journey according to the recruitment plan, and 
  • Ensuring the team meets the highest standards of patient safety and data quality and comply with any applicable Food and Drug Administration (FDA) requirements and International Council for Harmonisation (ICH) and Good Clinical Practice (GCP) guidelines

Team Performance and Growth: 

  • Hiring, onboarding, and managing the Patient Recruitment Operations team.
  • Ensuring the Patient Recruitment Operations team has the bandwidth, training, resources, and guidance to perform at the highest standard
  • Ensuring the Patient Patient Recruitment Operations team prioritization is in line with broader company goals and objectives
  • Mentoring, providing feedback to and playing a pivotal role in the professional development of the team

Cross-Functional Partnership

  • Organizing, developing and executing cross-functional strategic initiatives to enhance the broader organization 

About You 

  • Multiple years of experience building and managing high performing cross-functional teams; preferably in a high growth organization
  • You have strong operational experience, having built and streamlined complex processes
  • You have a strong grounding in strategic and analytical problem solving, possibly having spent time in a heavily analytical role at some point in your career (e.g. consulting, data or finance)
  • Excellent communication, organizational and prioritization skills with an ability to manage multiple projects and multiple direct reports simultaneously 
  • You’re curious, empathetic, humble and act like an owner
  • Healthcare experience is a plus but not required

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases

Location

Our office is located in Manhattan, near the Empire State Building. The area is lively and has great food and transportation options!

An Insider's view of TrialSpark

What are some social events your company does?

We believe in healthy living! We organize regular team exercise classes as a company!

Frank Wu

Product Manager

How do you empower your team to be more creative?

We believe in presenting problems, not solutions, to the team. Our job is to align the team on company goals and issues, and allow the team to work creatively to solve them. We believe team autonomy fosters creativity and a healthier culture.

Linhao Zhang

CTO

What are TrialSpark Perks + Benefits

TrialSpark Benefits Overview

Trialspark is nothing without its employees, so they are well taken care of! We offer comprehensive benefits that span from insurance to 401ks, with added perks like a pet-friendly office. Come meet our office dog, Rosie!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We have a monthly transportation subsidy!
Company Outings
Yearly retreat and holiday party, regular team events and outings!
Game Room
Super Smash Club every Friday!
Stocked Kitchen
Happy Hours
Pet Friendly
Come meet our office dog, Rosie!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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